1. Metricus Reseller Presentation Clarity on the performance of IT 3 x nominated for ITSMF Innovation Award

2. Slide 2 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Agenda Metricus for Reselling Partners Partner Benefits What is next? Metricus information

3. Slide 3 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Innovation Award Nomination for Metricus Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.

4. Slide 4 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program IT Performance Management - 2003 CXO Systems surveyed 1400 CIOs in 2003. Key findings included:  “..most IT executives spend more than a day per week gathering information..”  The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”  The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report:

5. Slide 5 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program IT Performance Management – 2008/9 Only 6% of IT managers have access to efficiently produced IT performance information. Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs. Survey and interviews amongst 99 IT executives and consultants in five continents + Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets = Highly Ineffective

6. Slide 6 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus: measure, manage, improve IT performance Best Practice Metrics that make sense to the business Scorecards and performance analysis to measure outcomes MeasureManageImprove Trending information and benchmarking for informed decision making SaaS Metricus IT Performance Management Framework ITIL v3 continual service improvement / COBIT Goal to KGI to Outcome Measures Built on

7. Slide 7 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus Modules – a flexible and scalable approach to IT Performance Management Metricus Modules includes everything an organization requires in order to measure, manage and improve IT processes and activities Modules for all ITIL processes For all C OBI T Processes Green IT Cost Control Balanced Scorecard The following modules are available

8. Slide 8 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Characteristics of Metricus Modules Partner revenue based on first contract term Initial configuration included, optional support packages available Data management part of initial configuration End-user training via online conferences Contract signed between ITpreneurs and Customer First module subscription requires minimum of 5 users Scalable Module structure, add modules when required Globally accessible, browser based, fully managed Partners provide consulting services around Modules

9. Slide 9 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus Enterprise SaaS– customized for every partner/ customer Create custom solutions for your customers such as CIO dashboards, IT health scorecards, Department performance dashboards, and more..

10. Slide 10 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Characteristics of Metricus Enterprise SaaS Recurring Partner revenue for duration of contract Scripts, templates, and SQL scripts included End-user training via online conferences or face to face Contract signed between Partner and Customer No minimum number of users All Modules are included in Enterprise SaaS Globally accessible, browser based, fully managed Partners provide consulting services around Metricus 8-hours dedicated Metricus support per month included Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription

11. Slide 11 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Agenda Metricus for Reselling Partners Partner Benefits What is next? Metricus information

12. Slide 12 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus Reselling Partners CharacteristicsWhat does this meanExamples Small to Medium sized consulting organizations with a strong presence in a specific regional market and an influential position with Fortune 500 companies. Help customers design, strengthen and improve IT processes using industry accepted best practices (ITIL or COBIT) Resell and consult around service management applications and related tools Technology plays an important role in the consulting work that these partners provide and partners have access to a broad set of skills and experience Partners resell Metricus as a Performance management solution and benefit from recurring revenue Partners provide services around the use, implementation, adoption and optimization of Metricus Partners provide their own unique niche services around Metricus (benchmarking, etc.) Metricus Reselling Partners resell Metricus to their customers and provide a range of services around the implementation and use of Metricus Reselling partners resell all Metricus Solutions

13. Slide 13 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus Reselling Partners CharacteristicsWhat does this meanExamples Define a business case Design solution for customers Embed in processes Validate and transform data Implementation Lifecycle Support contract Sign a continuous information interpretation contract with your customer Design processes Update customer processes and identify responsibilities around information management Establish data processes Validate data quality and establish for data processes transformation ROI calculation Understand how the customer is managing their performance now and create a business case Design a solution Design scorecards, dashboards and reports relevant to the customer 2 days2- 5 days3 - 12 days5- 20 days1 day / mo Provide support contract Example consulting days

14. Slide 14 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus Reselling Partners CharacteristicsWhat does this meanExamples Customer tried to use a known BI tool to consolidate data from the Incident and Change management processes but failed due to complexity and inflexibility. Partner deployed Metricus KPIs and best practice IT management knowledge delivering a single and holistic IT Performance Dashboard to the customer Customer has very unique performance management requirements and uses very specific KPIs. Partner configured a CIO dashboard providing weekly information to IT management. Custom KPIs were combined with Metricus KPIs to create scorecards and dashboards relevant to the customer Customer uses Six Sigma principles to achieve near process perfection within the IT organization. Partner collected data and configured Metricus Six Sigma charts reducing 6 man-days per month in collecting and processing data

15. Slide 15 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Agenda Metricus for Reselling Partners Partner Benefits What is next? Metricus information

16. Slide 16 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program The Metricus partner program allows you to resell Metricus and offer a range of consulting services Modules for ITIL Green IT Modules for COBI T Cost- Control Best practice Knowledge included Globally accessible Flexible “10 minute” deployment Customer Enablement Customer Branding Customer Training / Coaching Access to benchmarking data Simple data upload Access per user Fully managed environment Browser based Your Metricus portal Multi-customer deployment Your own metrics And 20 more modules

17. Slide 17 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Reseller Partner Benefits Flexible solution Fast deployment Tailor to customer specific requirements Fully managed online Offer Modules or offer Enterprise SaaS Customer Enablement Customer Training and Coaching available Globally accessible, browser based Customer can log in and view their IT performance Provide recurring support to your customers Well supported Support in designing the environment Build to release support Documentation and marketing material available Webinars, events, global branding Best practice knowledge Industry accepted KPIs Handpicked KPIs by Industry gurus Everyone can contribute to Metricus library Best of breed BI software from Microsoft Add your own unique KPIs and methodology Top line growth Recurring revenue month after month Design services that you now cannot provide Include Metricus when implementing ITIL or COBIT processes Built on trusted software

18. Slide 18 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Agenda Metricus for Reselling Partners Partner Benefits What is next? Metricus information

19. Slide 19 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Partner requirements ITpreneurs teams up with organizations who are leaders in their field and reputable organizations in their geographic area. Some of the requirements for becoming and maintaining the partnership: Be an established business for more than three years Be experienced in the area of IT Service Management and IT Governance Maintain a good standing with ITpreneurs in all manners of our business relationship IT Performance Management is an integrated part of your business or consulting approach Preferably have consultants in-house, or within your network, with experience in the field of data management, data warehousing, etc. Participate in Metricus Education (Metricus Enablement Workshop) to ensure your team can fully manage Metricus Workspaces A commitment of 1 Metricus User License for access to the Metricus product and support

20. Slide 20 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Partner sign-up process Complete contact form Metricus website Initial email conversation Review Information Product demo by product manager / presales Expert call required? Set up expert Call yes Provide organization information Review Information Send partnership information + NDA Send contract documenta tion Review contract no Complete contract documents Schedule training Review business plans Partner ITpreneurs

21. Slide 21 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Agenda Reference material

22. Slide 22 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Best Practice KPIs allow you to identify metrics that are meaningful and actionable Cascading down from business goals to C OBI T processes and metrics: The following are DS4 metrics

23. Slide 23 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Traffic light symbols indicate the process health for the entire organization. The individual department or team performance is accessible for benchmarking purposes Using best practice metrics it becomes easy to compare apples with apples

24. Slide 24 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Template Scorecards and Dashboards enable a fast start with your customers For every Metricus Module template scorecards and dashboards are available that can simply be deployed and customized for customers

25. Slide 25 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Specialized modules address specific and unique customer requirements Metricus Module for Green IT Monitoring the contribution of organizations with respect to sustainable information technology.

26. Slide 26 Copyright © 2008, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Other Partner categories Resell Metricus Modules and customized Metricus Enterprise SaaS and provide implementation services helping customers use and implement Metricus Reselling Partners: Use Metricus Enterprise SaaS as an integrated component of their implementation approach. Use all the knowledge and support from Metricus to improve customer IT processes and activities Consulting Partners: Use Metricus Enterprise SaaS to create internal transparency over complex IT processes. Provide their customers with an insight into service provider performance Managed Services Partners: Metricus Partners use Metricus as part of their consulting approach to the market, use Metricus internally or create services around the use and adoption of Metricus

27. Slide 27 Copyright © 2008, ITpreneurs Nederland B.V. All rights reserved. Metricus Partner Program Metricus is an ITpreneurs product. ITpreneurs provides knowledge solutions in the IT management domain. The ITpreneurs portfolio includes Learning solutions (game based learning, e-learning, classroom training) and IT performance management solutions (IT performance measurement). Through its content expertise and extensive partner network, ITpreneurs knowledge portfolio is currently available in 45 countries across 6 continents and in 6 languages. Corporate Headquarters Weena 324-326 3012 NJ Rotterdam Intl: +31107110260 US: +18002146371 Contact information: info@metricus.com