1. MM2711 Introduction to Marketing
Marketing strategies
and plan development
Week 13

2. DEVELOPING MARKETING STRATEGIES AND A MARKETING PLAN
How does a firm set up a marketing plan?
How are SWOT analyses used to analyze the marketing situation?
How does a firm choose what group(s) of people to pursue with its marketing efforts?
How does the implementation of the marketing mix increase customer value?
How can firms grow their businesses?

3. Sustainable Competitive Advantage
A sustainable competitive advantage is an advantage over the competition that is not easily copied, and thus can be maintained over a long period of time.

4. Customer Excellence Retaining loyal customers Customer service
Customer excellence is achieved when a firm develops value-based strategies for retaining loyal customers and provides outstanding customer service.
Retaining loyal customers
Customer service

5. Operational Excellence
Operational excellence is achieved through efficient operations and excellent supply chain and human resource management.

6. Product Excellence
Product excellence occurs by having products with high perceived value, effective branding and positioning.

7. Locational Excellence
Locational excellence occurs by having a good physical location and Internet presence.

8. The Marketing Plan A marketing plan is a written document composed of
an analysis of the current marketing situation,
opportunities and threats for the firm,
marketing objectives and strategy specified in terms of the four P’s, action programs, and
projected or pro-forma income (and other financial) statements.

9. Three Phases of a Strategic Plan
Planning
Implementing
Controlling

10. Step One: Defining the Mission and/or Vision
A mission statement is a broad description of a firm’s objectives and the scope of activities it plans to undertake.

11. Product-Oriented Definition Market-Oriented Definition Amazon.com
Company
Product-Oriented Definition
Market-Oriented Definition
Amazon.com
We sell books, videos, CDs, toys, consumer electronics and other products online
We make the Internet buying experience fast, easy, and enjoyable— we’re the place where you can find and discover anything you want to buy online
Disney
We run theme parks
We create fantasies—a place where dreams come true and America still works the way it’s supposed to
Nike
We sell athletic shoes and apparel
We bring inspiration and innovation to every athlete* in the world (* if you have a body, you are an athlete) 11

12. DEVELOPING MARKETING STRATEGIES AND A MARKETING PLAN
How does a firm set up a marketing plan?
How are SWOT analyses used to analyze the marketing situation?
How does a firm choose what group(s) of people to pursue with its marketing efforts?
How does the implementation of the marketing mix increase customer value?
How can firms grow their businesses? 12

13. Step Two: Conduct a Situation Analysis Using SWOT
A SWOT analysis is comprehensive, in that it offers both an internal and an external assessment. The firm therefore must possess expertise in both what the firm can provide and what the market wants the firm to provide.

14. DEVELOPING MARKETING STRATEGIES AND A MARKETING PLAN
How does a firm set up a marketing plan?
How are SWOT analyses used to analyze the marketing situation?
How does a firm choose what group(s) of people to pursue with its marketing efforts?
How does the implementation of the marketing mix increase customer value?
How can firms grow their businesses? 14

15. Step Three: Identifying and Evaluating Opportunities Using STP
With STP, the firm first divides the marketplace into subgroups or segments, determines which of those segments it should pursue or target, and finally decides how it should position its products and services to best meet the needs of those chosen targets.
Segmentation
Targeting
Positioning

16. Disney: Segmentation, Targeting, Positioning
Families w/younger kids
Magic Kingdom
Singles and Couples
Pleasure Island
Adults, families w/older kids
Epcot
In Orlando, Disney has created different parks to meet the entertainment needs of diverse segments. Each park offers something to please every segment.

17. Step Four: Implement Marketing Mix and Allocate Resources
Value Creation
Product
Value Capture
Price
Value Delivery
Place
Promotion Value Communication
In all firms, resources are scarce and must be allocated so that they create the most value for the firm.

18. DEVELOPING MARKETING STRATEGIES AND A MARKETING PLAN
How does a firm set up a marketing plan?
How are SWOT analyses used to analyze the marketing situation?
How does a firm choose what group(s) of people to pursue with its marketing efforts?
How does the implementation of the marketing mix increase customer value?
How can firms grow their businesses? 18

19. Price and Value Capture
Competitor-based pricing
Cost-based pricing
Value-based pricing

20. Place and Value Delivery
The product must be readily accessible
Firms therefore are experimenting with different forms of distribution, such as vending machines for cell phones, to offer consumers 24/7 access to products.

21. Promotion and Value Communication
Television
Radio
Magazines
Sales force
New Media
Consumers enter into an exchange only if they know that the firm’s product or service appears in the marketplace. This is why promotion is so important. They won’t buy if they don’t know about it.

22. Step Five: Evaluate Performance and Make Adjustments
Firms cannot simply remain content with a strategy for too long.
Over time, all strategies must be revised to adjust to new markets, new competitors, and new technologies.
The firm must recognize not only its failures, but also its successes to ensure continued success.

23. Growth-Share Matrix Cash cows Dogs
generate cash in excess of the amount of cash needed to maintain the business.
"milked" continuously with as little investment as possible.
Dogs
"break even", generating barely enough cash to maintain the business's market share.
depress a profitable company's return on assets ratio.

24. Growth-Share Matrix Question marks Stars
with the potential to gain market share and become a star, and eventually a cash cow when the market growth slows.
If the question mark does not succeed in becoming the market leader, it will degenerate into a dog when the market growth declines.
Stars
The hope is that stars become the next cash cows.
Sustaining the market leadership may require extra cash.
When growth slows, stars become cash cows if they have been able to maintain their category leadership, or they move from star to dog.

25. DEVELOPING MARKETING STRATEGIES AND A MARKETING PLAN
How does a firm set up a marketing plan?
How are SWOT analyses used to analyze the marketing situation?
How does a firm choose what group(s) of people to pursue with its marketing efforts?
How does the implementation of the marketing mix increase customer value?
How can firms grow their businesses? 25

26. Growth Strategies

27. Market Penetration Existing marketing mix Existing customers
In what way is a sale a Market penetration strategy?
Sales encourage current users to consume more of the current product mix, but they also bring new customers to the business. Many strategies can be used to get current consumers to consume more of your product.

28. Market Development Strategy
A market development strategy employs the existing marketing offering to reach new market segments, whether domestic or international.

29. Disney Fairy Tale Weddings
Product Development
New product or service
Current target market
Disney Fairy Tale Weddings
A product development strategy offers a new product or service to a firm’s current target market.

30. Diversification New product or service New market segment
Diversification opportunities may be either related or unrelated. In a related diversification opportunity, the current target market and/or marketing mix shares something in common with the new opportunity.
In contrast, in an unrelated diversification, the new business lacks any common elements with the present business.
A diversification strategy introduces a new product or service to a market segment that currently is not served.

31. Scenario Planning
Scenario planning integrates information obtained as part of the situation and opportunity analysis steps of the marketing plan to better understand the potential performance outcomes associated with different marketing mix applications.