1. “The 21st Century CIO” Mark Polansky
Managing Director
Information Technology Practice
Korn/Ferry International
Society for Information Management
Philadelphia, Pennsylvania
February 1, 2005

2. Korn/Ferry Human Capital Solutions
Executive Search
IT Practice: CIOs, CTOs and direct reports
Enterprise software & services providers
Mid-Level Search: Futurestep
Single Position
Project Recruiting
Managed Services
Strategic Management Assessment
Executive Coaching

3. The 21st Century CIO - Overview
The historically changing role of the CIO
Current thinking by top CIOs regarding planning for and achieving success – The 21st Century CIO Leadership Agenda
The “Top 10” critical success factors for CIOs in today’s business environment
An operating model for 21st Century CIOs
Trends & the future of the CIO position

4. Evolution of the IT Leadership Role
1950s – Tab Supervisor
Accounting automation
Electro-mechanical equipment, early computers
Reports to Accounting Manager

5. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
Proprietary systems - accounting, payroll, sales
Batch mainframe computers
Reports to Accounting Manager or Controller

6. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
A full array of business applications systems
Online and database systems, minicomputers
Reports to Controller or Chief Financial Officer

7. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
Alignment of IT with business functions
PCs and Local Area Networks, decentralization
Reports to Chief Financial Officer

8. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
Enterprise integration, recentralization
Client/server, Internet, ERP systems
Reports to CEO/COO - senior management team

9. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????

10. “The Changing Role of the CIO”
Source: Korn/Ferry research in conjunction with The Financial Times, 1998
Shift from technical to strategic focus
Stratification of IT leadership
New qualifications and accountabilities
Repositioning the CIO in the organization
Reorientation from internal customers to external customers
Recruiting, motivation, retention and evaluation

11. “Creating the CIO Executive Success Cycle”
Source: Korn/Ferry joint study with Gartner EXP, 2001
CIO “Executive Leadership Agenda”
Assess what must be done, garner support, ensure necessary resources to succeed
Deliver business value and enterprise performance
“Four Habits of Effective CIOs”
Shape demand
Set expectations
Deliver
Lead

12. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.

13. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.
IT Governance – Portfolio management, IT investment funding and review process, performance measurement, IT processes, project management (PMO), standards, procurement.

14. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.
IT Governance – Portfolio management, IT investment funding and review process, performance measurement, IT processes, project management (PMO), standards, procurement.
IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training.

15. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.
IT Governance – Portfolio management, IT investment funding and review process, performance measurement, IT processes, project management (PMO), standards, procurement.
IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training.
Technology – Architecture; bleeding/leading edge, or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support.

16. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.
IT Governance – Portfolio management, IT investment funding and review process, performance measurement, IT processes, project management (PMO), standards, procurement.
IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training.
Technology – Architecture; bleeding/leading edge, or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support.
Technology Awareness – Board of Directors, senior and middle management, rank and file.

17. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection

18. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
6. Corporate Governance - Compliance & reporting, busines continuity, security, privacy, intellectual property protection.
7. Business Intelligence – Metrics, analytics, data warehousing.

19. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection.
7. Business Intelligence – Metrics, analytics, data warehousing.
8. ERP – Business integration & transformation, process improvement, value chain, quality program.

20. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection.
7. Business Intelligence – Metrics, analytics, data warehousing.
8. ERP – Business integration & transformation, process improvement, value chain, quality program.
9. Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (CPFR).

21. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection.
7. Business Intelligence – Metrics, analytics, data warehousing.
8. ERP – Business integration & transformation, process improvement, value chain, quality program.
9. Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (CPFR).
10. Internet – e-business strategy, web-enabled applications, employee portal, telecommunications.

22. The 21st Century CIO Leadership Agenda
Source: Korn/Ferry research, 2003
IT Strategy
IT Governance
IT Organization & Staffing
Technology & Architecture
Technology Awareness
Corporate Governance
Business Intelligence
ERP/Business Transformation
Customer Care
Internet & e-Business

23. “The CIO Top 10”
Source: Career Counsel, CIO Magazine
10. Hire, develop & retain quality technology professionals
9. International or global experience
8. Knowledge of or experience in a specific industry
7. Ability to create and manage change
6. Communication skills
5. Management skills
4. Relationship skills
3. Business savvy
2. Expertise in applying and leveraging technology for the advantage of the enterprise
1. LEADERSHIP

24. The 21st Century CIO ENABLER DRIVER SUPPORTER COST CUTTER Strategic
“competitive”
ENABLER
DRIVER
SUPPORTER
COST CUTTER
Tactical
“operational”
Reactive
“following”
Proactive
“leading”

25. Current Trends Affecting the CIO Position
Continued evolution of IT and the CIO & CTO roles
Corporate CIOs - the federal model, recentralization
Measuring the business value of IT investments/ROI
Cost control and productivity: optimize middle line
Competitive advantage: top line growth
Governance, privacy, security, business continuity
Business Intelligence
Technology and business process outsourcing
Ongoing development of the Internet and e-business
Pervasive, ubiquitous technology, information & access

26. Evolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????

27. The 21st Century CIO – The Future
2000s – SVP/EVP & Chief Information Officer
Title has reached its plateau
Operating charter
Strategic focus
Governance of IT - “Office of the CIO”
Management of a composite of resources
Success criteria
Value creation
IT effectiveness
IT Oversight Committee - Board of Directors
Upward mobility to general management

28. “The 21st Century CIO” mark.polansky@kornferry.com