1. Upgrade and Patch Management – Current Issues and Elements of ‘Best Practice’ Student Management User Group 14 th Sept 2006 Simon Wilkinson, UTS

2. Scope of Discussion Testing Planning Implementation Execution Technical User Determinations:- Who Tests ? How long is the Test Cycle ? What to Test ? Test Tools ? Role of Release Notes/Support One? Collaborative Approach ? V4.n Strategies ?

3. The UTS Experience Testing Methodology:- Develop & Maintain Module/Regression Test Scripts Full Regression Test (Where Applicable) Currently Business Representatives Not Involved in Test Execution Test Planning Developed from Patch and Release Notes

4. Methodology (continued):- Production Upgrade Managed Approach for Implementing Configuration Changes and Impacts to User Community Pre-Implementation Sign Off 1.Restrict User Access to a Portion of Citrix Server Farm and apply Patch\Upgrade 2.Update Database and Next Batch of Citrix Servers 3.Upgrade Web Farm 4.Enable Users to Access upgraded Area 5.Complete Upgrade on Remaining Servers

5. The Ci Approach Developing a New Methodology Key Issues:- What Resources will be Available? Re-training and Significant Education Effort Business Process Re-engineering? Tech One Delivery Methodology