Download presentation
Presentation is loading. Please wait.
1
College Email Solutions Why ? Michael Nowlan Information Systems Services University of Dublin Trinity College With thanks to the staff of IS Services, TCD
2
Why ?
3
Definitions Undergraduate Students Postgraduate and Research Students All staff
5
Millenials & Digital Natives Students today have never known a time without computers Universal ownership and usage of mobile communications devices Totally at home with the “new” digital world Soon will be displacing the Digital Immigrants on the job market – totally at home with the always- on internet
7
Instant Everything Survey! How many people sent or received an IM in the last 24 hours ? How many people sent or received a Text message (SMS) in the last 24 hours ? What is the difference ?
9
Presence Telephone Tag Instant message with Presence is the future
10
Email Email is an unsatisfactory communications tool Email is for “old” people Email is on its last legs…
11
CAO 2007 84% or applications online 16% foreign or “old” people Of the online applicants 97.8% supplied an email address – even though it was not required
12
Email for Students Why do we go to the expense of providing an email service for students ? If 98% of our incoming students already have an email address and service. In November 2007 – I cannot think of a single reason for 3 rd level Colleges to provide email for their students!
13
Marketplace in November 2007 for Email storage DIT: 40MB Ireland.Com: 100MB – you pay for it UCD: 500MB Google: 2GB – now 4.5GB Microsoft: 5GB Yahoo: Infinite
14
Costs - Gartner College home grown: $4/user/month Microsoft old offering: $3/user/year Exchange service: $10/user/month External service: $1.5/user/month “Free”: $1/user/month
15
TCD Undergraduate Costs Internal€43K / year Exchange€109K / year Hosted€16K / year “Free”€11K / year
16
Why Replace TCD’s email system? Hardware at end of life Software very labour intensive Limited future
17
TCD Email Review Define requirements Look at market Segment service components Select Products
18
Segmentation of services Undergraduate, Postgraduate, Staff Mobile and Fixed users Email Management, SPAM/Virus Select best point solutions at the time
20
SPAM/Virus Filtering In-house too costly Lack of responsiveness Use a service which is dedicated to this function
21
Exchange Hosted Services Easy implementation, no requirements for Exchange Few problems Massive payback Eliminate SPAM/Virus overheads Only processing 20% of email … no need to replace email systems!
23
Enhanced Student Service Familiar interface Storage Seamless access at home and abroad Retain address format: @tcd.ie Retain email address after graduation
24
Hosted Solutions Considered Google - Gmail Microsoft - Live Environment
25
Google Apps for Education 2 GB storage – now 4.5GB Applications: Gmail, Google Talk, Google Calendar, Google Docs, Page Creator and Start Page No ads for registered students Price: no charge by Google
26
Microsoft Live @ EDU 5 GB storage Applications: Hotmail, Calendar, Address Book, MSN, SkyDrive No ads for registered students Price: no charge by Microsoft
27
TCD Selected Gmail Conceptual issue of hosted service Fears of loss of control Privacy concerns, data hosted off-island Don't be evil ?
28
Implementation so far Most students have moved voluntarily and with problems – largely password related Privacy concerns Accessibility issues Yet to face legal issues over logs and tracing nefarious activities Uncontrolled interface changes
29
Some Numbers on 1 st November 2007 Students would have been using a maximum of 750GB in TCD 22,297 TCD Gmail accounts Using 309GB, up from 164GB on 1 st October, 1 person using > 1GB Gmail quota 45,641 GB which does not reflect the increase from 2GB to 4.5GB
30
The Future for Students Integrated Calendars Online shared documents, collaborative editing, spreadsheets Online storage for files Integrated access in a mobile environment Access facilitated through an Identity Management system/service
32
Staff Email In November 2007 – I can think of many reasons for 3 rd level Colleges to provide email for their staff and research students. Intellectual Property (IP) Privacy Control
33
TCD Staff Email Exchange Service Outlook on the desktop OWA for mobile users 2 GB resilient storage Enhanced service rolling out in late 2007
34
Lessons Learned Think Latterly May be more than one solution Beware of dogma Beware of the capabilities of the Digital Natives – they may not live up to the expectations – limited narrow expertise
36
Illustrations by Ken Coogan www.kencoogancaricatures.blogspot.com www.kencoogancaricatures.blogspot.com
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.