1. Libraries Australia Document Delivery David Ong Manager, Libraries Australia Database Services.

2. Outline What is Libraries Australia Document Delivery? New functionality

3. What is Libraries Australia Document Delivery? Technology Request management system Web based OCLC Pica’s Virtual Document eXchange (VDX) Searches the Australian National Bibliographic Database (and others)

4. What is Libraries Australia Document Delivery? Membership 675 members in Australia 300+ Te Puna locations Commercial document suppliers (CISTI, Infotrieve)

5. What is Libraries Australia Document Delivery? Support LA Helpdesk LADD Team Training database Training Agents User Groups LADD-l

6. What is Libraries Australia Document Delivery? Enhanced Requesting Search and Request from Libraries Australia Search (‘Get This’) End User focus Used by 202 Libraries Libraries with own ISO ILL Systems

7. What is Libraries Australia Document Delivery? Benefits Large potential supplier list, based on NBD Local, commercial and overseas options for supply centralised Billing Request tracking Reporting Reciprocal (eg 0 cost) charges Supports electronic delivery of items Supports efficient workflows

8. What is Libraries Australia Document Delivery? Benefits (continued) Search and request an item from a single interface Access to library details Request Management Free!

9. Libraries Australia Document Delivery – New Functionality Own Services Work Queues Document Store User Alerting

10. Libraries Australia Document Delivery – Own Services Allows ILL staff to define levels of service to requesting libraries Self management

19. Libraries Australia Document Delivery – Work Queues Site specific Quick display of requests in a particular status

24. Libraries Australia Document Delivery – Document Store Additional Functionality Allows electronic documents to be attached to requests More useful for sites which do not have Ariel

40. User Alerting Email is sent to nominated address based on the Status of a Request Pilot phase

41. From: iso274@ladd-test.nla.gov.au [mailto:iso274@ladd-test.nla.gov.au]mailto:iso274@ladd-test.nla.gov.au Sent: Friday, 24 November 2006 11:04 AM To: Amanda Cheung Subject: New ILL Request from NLA:AKIN Dear Kinetica Administration This is an ILL Request Alert A new request from NLA:AKIN - Libraries Australia has been submitted to your location: ILL NO: 2197032 TITLE: Request with notes SERVICE LEVEL: C - Core SERVICE TYPE: Copy non returnable Loan NOTES: Please login to your Libraries Australia Document Delivery account at http://docdel.librariesaustralia.nla.gov.au to action the Request.http://docdel.librariesaustralia.nla.gov.au This is an automated email alert. Do NOT reply to this message. If you have any queries contact Libraries Australia: Ask online: http://librariesaustralia.nla.gov.au/enquiry.htmlhttp://librariesaustralia.nla.gov.au/enquiry.html By telephone: 1800 026 155

42. Questions? David Ong 02 6262 1522 dong@nla.gov.au