1. The How, When & Why of Sales & Marketing Management at the ASUG Annual Conference Session 1310

2. How: Group Structure Process Group: –Customer Management Special Interest Groups (SIGs): –Sales & Marketing –Order Management –Credit / Accounts Receivable

3. How: Group Leadership Group Chair: Dan Kelly, Rinker Materials Influence Coordinator: Carol Powell, Lincoln Electric Program Coordinator: Gina Cowart, Allison Transmission SAP Point of Contact: David Glessner SIGSIG ChairSIG Program Chair Sales & MarketingTim Ronan NIBCO INC. Mike Andrion Adobe Order Management Susan Delaney OSI Industries Richard Rauch Heidelberg, USA Credit / ARBob Payne S.C. Johnson Sandra Kilbashian Boston Scientific

4. How: Group Involvement Educate –Chapter Meetings –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, Speakers Bureau, ASUG Annual Conference & Vendor Fair Network –Chapter Meetings –asug.com, –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, ASUG Annual & Conference & Vendor Fair Influence –The ASUG Influence Model: Influence Councils –ASUG Education: ASUG Forums, ASUG Annual Conference & Vendor Fair

5. When: 2003 ASUG Forum Mark Your Calendars! 2003 ASUG Customer Management Forum November 10 – 12, 2003 Wyndham Anatole Hotel Dallas, TX Call for Speakers available NOW! Visit http://www.asug.com/events/asug2003/ for more information.

6. When: 2003 ASUG Forum Customer Management Fall Forum An event dedicated entirely to Order Management, Credit & AR, and Sales & Marketing (including CRM). An excellent opportunity for users to network with other users in focused small group sessions. SAP Experts will be conducting educational sessions and will also be available for Q&A opportunities.

7. Why: What a Group Offers ASUG Groups provide members direct access to: –Colleagues with similar interests and workplace challenges –SAP representatives and resources –Year-round community offering educational, networking and influencing opportunities via asug.com –Group & SIG specific e-mail notifications and updates

8. Why: Group Volunteers Our success is made possible due to your energy and efforts. Volunteer to: –Obtain the most benefit from your company’s membership –Expand your network of contacts –Be acknowledged as an expert in the SAP community –Be recognized within your company by ASUG

9. Why: Influence Influence Opportunities Influence Councils CRM For more information visit: ASUG.com Influence page

10. Why: Network Networking Opportunities Monthly CM Group “outreach” calls Active Discussion Forums on ASUG.com Be sure to: update your Group affiliations on ASUG.com customize your Discussion Forum settings to receive email when messages are created

11. Why: Sales & Marketing Mngmt Prior to 2003, minimal visibility within ASUG/no focus Customer Relationship Management Networking – Contacts with similar interests and issues Question and Answer session SAP Labs demonstration

12. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 1310