1. Ed Gray, PE Public Service Electric and Gas
Integrated Work Management for Electric and Gas Transmission and Distribution
Ed Gray, PE Public Service Electric and Gas

2. PSEG Corporate Overview
Located in New Jersey, USA
Investor Owned Electric/Gas Utility
Total Assets = 25 Billion
2001 Revenues = 9.8 Billion
Transmission and Distribution:
2 Million Electric Distribution Customers
1.6 Million Gas Customers
Service Territory = 2,600 Square Miles
Generation:
13,000 MWH of capacity
Nuclear and Fossil Generation Plants

3. Corporate SAP Project Timeline
Phase 1 – Enterprise (PS, FICO) Completed 1/97
Phase 2 – Fossil Generation WM (PM) Completed 1/98
Phase 3 – HR, MM – Completed 1/99
Nuclear Work Mgt. – Completed 6/99
Phase 4 – Transmission/Distribution Work Management
Electric/Gas Transmission and Fleet – Completed 12/99
Electric Distribution - Completed 9/02
Gas Distribution - Completed 3/03

4. Electric/Gas Transmission/ Fleet
3.1H Plant Maintenance Module
No SAP code enhancements
Preventative Maintenance
Time Based (strategy plans) Orders/Month
Usage Based (counter plans) Orders/Month
Data Conversion
All electric equipment for 270 Electric Substations
Entire Company Fleet
We use it:
Over 329,000 Orders
Total Actual Dollars > $225 Million

5. Vision for Distribution WM
Five Year Plan Objective:
Service Assurance (OMS)
Work Management (SAP)
Mobile Data (CAD)
AM/FM (GIS)
Decision Support (CMMS)

6. OMS Project Completed 2001, Key Highlights:
Integrated with legacy Customer Information System (circa 1970)
Conversion of Electric Facilities and customer locations to GIS
OMS and Mobile Dispatching – Cognicase/M3i (120 Users)

7. OMS Project – System Overview

8. Distribution WM Project Scope
SAP Service Management
New Business Requests
Non-Usage Billing
Preventative Maintenance
SAP Variant Configuration
Compatible-unit functionality for electric and gas
Mobile Data
SAP interfaces for Work Completion
Work Unit collection through completion records
Integration with common dispatching platform
Interface Design SAP to GIS for future Gas GIS

9. Results: Service Management
New Business
Projected electric and gas loads
Common project identification: Electric/Gas and billing
Accident Billing: Identification to billing in SM
All Gas Facilities & History within SAP
Leak and repair history to support cast iron gas main replacement
Complete Electric and Gas Preventative maintenance
Full integration of SM and MM for external services and material

10. Results: Variant Configuration
Complete Compatible Unit Functionality using Variant Configuration
Dynamic labor, material and operation descriptions input
Replaced over 8,000 compatible units in legacy system
Maximum model run time: 5 seconds
Implementation across 15 plants
ALE Transfer across clients
Twenty Electric Task Lists
Three Gas Task Lists
Better Consistency
Simplified maintenance

11. Results: Mobile Data SAP Outbound Interfaces: Order uploads
HR upgrades for timesheets
Purchase Orders
SAP Inbound Interfaces:
Order Statuses and completion
Timesheets
Service Entry Creation
Order & Notification Creation/Change
Equipment, Measurement Point Creation/Change
Measurement Document Creation/Change
Full Integration with OMS Dispatching for service restoration

12. Results: Decision Support
Computer Maintenance Management System (CMMS)
Go-Live 12/02
Electric Substation Facilities
SAP
Equipment, maintenance plans, orders
Mobile Data
Data Collection
Measurement Documents
OSI
Data management
Maintenance Prioritization

13. Distribution System Overview

14. Benefits Realized Work Management Integration in SAP
Cross-organization work management
Material forecasting
Providing operational reporting using SM, while supporting financial reporting
Common Dispatching Platform
Resource Utilization across divisions
Interchangeable mobile units
Planned vs. Actual results
Costs and labor hours
Material Usage
Customer Due dates

15. Benefits Realized Storm Restoration Improvements
Dispatch of trouble orders from OMS directly to crews
Capture facility changes directly from trouble jobs
Reduced administrative work regarding record keeping
Regulatory Compliance
Dispatch and completion of facility mark outs using mobile dispatching. Projected > 300,000 requests/year

16. Lessons Learned People/Process/System – Integrate them for success
Staged Implementation
Better on-site support
Lower risk
Strong Line-of-Business involvement required.
Understand configuration, better long-term support
Senior leadership and management direction needed
No code changes!!!!!!!!……Unless you must
Mass Change User Statuses
Copying Notification Data to Work orders

17. Future Plans Implementation is over, now let’s use it
Implement system metrics
Identify process improvement opportunities
Enhance Reporting Environment
Gas Service Group
Utilize SAP and Mobile Dispatch application for appliance services and gas meter installation

18. Thank you for attending!
Please remember to complete and return your evaluation form following this session.
Session Code: 3111