1. Lotus Collaboration Summit 9.-10. Oktober 2007 | Lyngby - Århus © 2007 IBM Corporation Information separated by vertical strokes, with two spaces on either side IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Copyright: 10pt Arial Regular, white IBM, the IBM logo, Lotus and other referenced IBM products and services are trademarks of International Business Machines Corporation in the United States, other countries or both. All rights reserved. IMAM Instant Messaging Agent Manager Den hurtigste vej til information Title slide

2. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 2 Agenda  Hvad er IMAM  Use cases  Tidsgevinster  Hvad med sikkerhed?  Demo af IMAM designer  Fordele  Hvordan kommer man igang?  Afslutning

3. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 3  En integrationsplatform til nemt at designe, integrere og administrere ”intelligente” IM agenter  IM agenter kan integrere til datakilder via: –Lotus Domino, JDBC/SQL, XML, Google Webservice, OS Processer og HTTP  Brugere sender simple chat forpørgsler og kommandoer til agenterne, for at tilgå information, via mobilen, web eller office applikationer Hvad er IMAM

4. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 4  Finde information via agent –Vi finder økonomi status på kundeprojekter  Sende information via agent –Oprette tidsregistrering og todo’s Demo af chat scenarie

5. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 5 IMAM JDBC / SQLLotus Domino XML OS ProcessWebserviceHTTP Sametime Server IM Agenter Sametime klienter 7.5 / Web / STLinks Sametime Gateway Anerkendte IM community klienter Microsoft Office Applikationer Via Sametime integreret i menuer og toolbars i:  Word, Excel, Powerpoint  Outlook /mailklient  SharePoint Web – Java og OS applikationer Via STLinks og andre Sametime toolkits:  Web Javascript STLinks API  Java API  VB COM klasser Mobile klienter Via Sametime mobil klienten. Eksempler:  BlackBerry, Nokia, Sony-Ericsson…  Windows Mobile v 5 & 6  Windows Mobile v 2003 SE Lotus Domino & Websphere applikationer Via indbyggede collaboration faciliteter  Dokumenter  Oversigter  Web portaler og applikationer Klienter

6. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 6 Sametime supporterede mobile enheder  RIM BlackBerry –7100 / 8100 / 8700 / 8800  Nokia Enterprise Eseries –E50, E60, E61, E61i, E62, and E70  Sony-Ericsson –M600 / P990  Windows Mobile version 5 & 6 –Samsung Blackjack (Smartphone), Sprint / HTC 6700, HP iPAQ hx2790, Dell Axiom x51v, Motorola Q (Smartphone)...  Windows Mobile 2003 SE –HP iPaq H6315 and Dell Axim X30...

7. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 7 Eksempler på mobile enheder

8. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 8  Receptionisten/medarbejderen –møder/aftaler, medarbejder- og kontakt informationer  Konsulenterne, i felten –produkter, priser, valideringer, viden, tidsregistrering og adhoc indrapportering  Ledelsen –status på processer, projekter, økonomiske faktorer o.lign.  Kunder –Produkt informationer og priser, sende bestillinger Eksempler på use-cases

9. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 9 Case 100 medarbejdere laver 5 kontakt info forespørgsler dagligt  Traditionel bruger med ca. 45 sek. svar tid (”worst-case”) – (Åbn klient, log ind, find rette database og oversigt, evt. dokument og lokalisering af relevante information…) – 100 * 5 * 45 = 22.500 sekunder ~ 6,5 timer dagligt  IM Agent med ca. 2 sek. svar tid. (”best-case”) – 100 * 5 * 2 = 1.000 sekunder ~ 0,24 timer dagligt Tidsgevinster

10. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 10  IMAM Agent ACL –En agent har en Access Control List som muliggør styring af adgang til den enkelte agent  Agenter og data kilder –En IM agent logger på sin datakilde, hvorefter datakilde systemet håndterer sikkerheden  Sametime awareness & messaging IM agenter og brugere checkes op imod virksomhedens LDAP / NAB samtaler krypteres, så uautoriserede ikke kan læse samtalen samtaler kan logges og journaliseres  Sametime Gateway: –Administration af hvem der kan tilgå andre IM communities, som AIM®, Yahoo®, GoogleTalk…… Hvad med sikkerhed?

11. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 11 Demo af IMAM Designer

12. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 12 Fordele  Virksomheden –Åbner for nye muligheder mht. deling af kritisk information til medarbejdere, partnere og kunder –Minimerer behovet for tykke klienter og applikationer –Kan realisere nye løsninger, hurtigt og meget billigere –Maksimerer ROI på Instant Messaging teknologi (ca 3 mdr.) –Bygger på ”proven technologies” (Sametime, Eclipse / Java) –Kræver absolut ikke kode kompetencer  Brugeren –Simpel adgang til værdifuld information. ”Alle” kan ”chatte”, de kender det fra Instant Messaging (IM) og SMS

13. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 13 Hvordan kommer du i gang?  Vi kan rådgive og hjælpe til at –Identificere virksomhedens behov og muligheder –Lave ”Proof of Concept’s på løsningsforslag, før egentlig opstart af design og udvikling –Designe og udvikle løsninger  Vi kan supportere og drifte dine løsninger og minimere dine investeringer –Egen Sametime/IMAM installation –Hosted Sametime med IMAM i virksomheden –Hosted Sametime og IMAM  Giv os et visitkort, og vi kontakter jer

14. Lotus Collaboration Summit IMAM | Instant Messaging Agent Manager © 2007 IBM Corporation IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/line: 10pt Arial Regular, black Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R209 | G130 | B019 Recommended maximum text length: 5 principal points Copyright: 10pt Arial Regular, black Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 14 TAK FOR JERES TID SPØRGSMÅL? Afslutning IMAM kan hjælpe til at lukke et Sametime salg!

15. Lotus Collaboration Summit 9.-10. Oktober 2007 | Lyngby - Århus © 2007 IBM Corporation Information separated by vertical strokes, with two spaces on either side IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Copyright: 10pt Arial Regular, white IBM, the IBM logo, Lotus and other referenced IBM products and services are trademarks of International Business Machines Corporation in the United States, other countries or both. All rights reserved. PAUSE