1. 03/06/2015 Conference Presentation: Brussels 1 ICT Usage by Citizens Brussels, 18 th March 2005 Paul Beynon-Davies

2. 03/06/2015 Conference Presentation: Brussels 2 Measurement Aims Levels and type of Internet connection that citizens have within their homes If and how much they use the Internet in other locations What people access and buy on the Internet What services they use, including levels of usage of email and SMS Mobile phone ownership (particularly 3G)

3. 03/06/2015 Conference Presentation: Brussels 3 Social infrastructure for the Information Society Awareness Citizens must be aware of the benefits of using ICT for their purposes Citizen Access Citizens must have access to ICT from the home or some other convenient location Citizen Skills Citizens must have the skills to use ICT effectively Citizen Use Citizens must actively use ICT on a regular basis in core areas of life Citizen Impact Use must approach threshold that encourages the provision of more content and services Citizen Interest Citizens must be interested in using ICT for their purposes Citizen

4. 03/06/2015 Conference Presentation: Brussels 4 Social Infrastructure Workgroup Vasternorrland

5. 03/06/2015 Conference Presentation: Brussels 5 Sampling Sample Size Confidence LevelConfidence Interval Wales61095%4% Iles Balears66095%4% Vasternorrland105695%3% Emilia-Romagna120095%3% Yorkshire100095%3%

6. 03/06/2015 Conference Presentation: Brussels 6 Social Infrastructure Indicators: Access % of individuals having access to the Internet at home % of individuals living in non-Internet connected households that intend to get an internet connection in the next 12 months % of households with broadband access % of individuals living in non-Internet/narrowband connected households that intend to get a broadband connection in the next 12 months % of Internet users who have used a Public Internet Access Point (PIAP) % of population with a mobile phone % of population using the Internet at home, workplace etc

7. 03/06/2015 Conference Presentation: Brussels 7 Social Infrastructure Indicators: Skills % of the population having engaged in an ICT training course % of population who have sent an SMS (text) % of Internet users that regularly use email % of respondents who can access the Internet using their mobile phone

8. 03/06/2015 Conference Presentation: Brussels 8 Social Infrastructure Indicators: Use % of individuals regularly using the Internet (breakdown by device and frequency of use) % of Internet users who have paid for goods and services online in the last 12 months % of Internet users using the Internet to order products and services in the last 12 months % of Internet users who have bought transport tickets online in the last 12 months % of Internet users who have used the Internet to conduct online banking % of Internet users who have had any contact with public administration offices through the Internet (breakdown by purpose) % of Internet users who have used the Internet in he last 12 months for private purposes to communicate with their own doctor/clinic in specific ways or for specific purposes. % of Internet users accessing health information on the Internet % of Internet users who have used Internet to find regional information (breakdown by purpose) % of Internet users who have accessed traffic information online in the last 12 months. % of Internet users searching for jobs online

9. 03/06/2015 Conference Presentation: Brussels 9 Access High mobile phone penetration (78% - 99%) Variation in Internet access across regions (36% - 85%) Relatively low predicted uptake of Internet (3% - 26%) Reasonable broadband penetration amongst households (35% - 57%) Low use of public access points (PIAPs) (1% - 15%)

10. 03/06/2015 Conference Presentation: Brussels 10 Skills Consistent use of SMS (around 50% across regions) Consistent high level use of email (72% - 93%) G3 mobile phone use growing (36% - 48%) Low levels of ICT training across regions (11% - 25%)

11. 03/06/2015 Conference Presentation: Brussels 11 Use High variation in regular use of the Internet (35% - 90%) Growing advanced use of Internet across a number of regions (15% - 62% of individuals paid for goods and services on-line) Growing use of e-Government services (29% - 61% made contact with public administration on-line) Growing access to health information (24% - 38%) Not much access to health personnel on-line (1% - 7%)

12. 03/06/2015 Conference Presentation: Brussels 12 Conclusions Evidence of digital divide across regions (56% mean – Internet Access; 12% predicted uptake) Evidence of broadband penetration into households (44% mean) High email skills (78%) but low ICT training (18%) Evidence of on-line interaction with private sector (39% paid for goods/services on-line) Evidence of on-line interaction with public sector in certain areas (43% on-line contact with public administration)

13. 03/06/2015 Conference Presentation: Brussels 13 Data: Access (Working Group Comparison) Access E-RISEUYFOIBITVASTMean % of individuals having access to the Internet at home49%47%64%36%85%56% % of individuals living in non-Internet connected households that intend to get an internet connection in the next 12 months3%8%18%6%26%12% % of households with broadband access40%35%41%57%45%44% % of Internet users who have used a PIAP1%5%2% 15%5% % of population with a mobile phone81%78%83%90%99%86%

14. 03/06/2015 Conference Presentation: Brussels 14 Data: Use (Working Group Comparison) Use E-RISEUYFOIBITVASTMean % of individuals regularly using the Internet (breakdown by device and frequency of use)40%56%61%35%90%56% % of Internet users who have paid for goods and services online in the last 12 months15%51%63%29%39% % of Internet users using the Internet to order products and services in the last 12 months25%54%62%10%49%40% % of Internet users who have bought transport tickets online in the last 12 months10%18%31%33%31%25% % of Internet users who have used the Internet to conduct online banking17%32%42%44%63%40% % of Internet users who have had any contact with public administration offices through the Internet42%29%44%37%61%43% % of Internet users who have used the Internet in the last 12 months for private purposes to communicate with their own doctor/clinic in specific ways or for specific purposes.5%1%2%3%7%4% % of Internet users accessing health information on the Internet38% 36%8%29%30% % of Internet users who have – got news about a region from the Internet62%29% 39%43% % of Internet users who have accessed traffic information online in the last 12 months.38%27% 25%24%29% % of Internet users searching for jobs online26%31%40%28%20%29%

15. 03/06/2015 Conference Presentation: Brussels 15 Data: Skills (Working Group Comparison) Skills E-RISEUYFOIBITVASTMean % of population who have sent SMS 53%54%20%55%46% % of Internet users that regularly use email84%67%72%93%72%78% % of respondents who can access the Internet using their mobile phone36%41%48%36%43%41% % of the population having engaged in an ICT training course.11%18% 19%25%18%