1. www.idc.com ICT Market Outlook in Spain Antonio Romano General Manager, IDC Spain VP Research, IDC South Europe aromano@idc.com IDG Directions Madrid, February 6 th,2003

2. Source: IDC, 2001 2,4% vs 2,0% vs 1,8% 9,5% vs 7,1% vs (0.1)% 95% - 5% 95% - 5% 150 – 65%>85%>95% 50>1.000 97/01 vs 01/02 Fees (and margins) 97/00 vs 00/01 vs 02 2Y>1Y>0,3Y Cfo ROI, CdC>CdP KPI (IT&Business) Hot Spots

3. Source: IDC, 2001 2,4% vs 2,0% vs 1,8% 9,5% vs 7,1% vs (0.1)% 95% - 5% 95% - 5% 150 – 65%>85%>95% 50>1.000 97/01 vs 01/02 Fees (and margins) 97/00 vs 00/01 vs 02 2Y>1Y>0,3Y Cfo ROI, CdC>CdP KPI (IT&Business) Hot Spots Economy Growth Forecasts IT Market Forecasts Up/Cross Sell vs New Mkt Growth on competitor’s shoulder Top Spenders Contrib. to IT Mkt Top IT Players & Sales Reps (?) Growth Analysis of IT Players Body Rental Fees Trend Business Critical Implement. Projects Deadline A New Decision Maker? Key Objective (supply/dem. side) Incoming Key Objective (d-side) IT Product/Service Opportunities

4. IT Market Spain 12,6 12,2 12 11,6 11,3 0 2 4 6 8 10 12 14 20002001200220032004 Previous (1Q01) Source: IDC, 2001 % IT Spending Growth Scenario (1Q02) New Scenario

5. IT Market Spain 12,6 12,2 12 11,6 11,3 0 2 4 6 8 10 12 14 20002001200220032004 Previous (1Q01) Source: IDC, 2001 % IT Spending Growth Scenario (1Q02) New Scenario 8,9 10,3 11,2 7,1

6. IT Market Spain 7,1 8,9 10,3 12,6 12,2 12 11,2 11,6 11,3 0 2 4 6 8 10 12 14 20002001200220032004 Source: IDC, 2001 % IT Spending Growth New Scenario  Hardware (7,6)  Software +3,1  Services +7,3 (0.1) 7,1 10,9 Previous (1Q01) Scenario (1Q02) New Scenario

7. Source: IDC, 2001 2,4% vs 2,0% vs 1,8% 9,5% vs 7,1% vs (0.1)% 95% - 5% 95% - 5% 150 – 65%>85%>95% 50>1.000 97/01 vs 01/02 Fees (and margins) 97/00 vs 00/01 vs 02 2Y>1Y>0,3Y Cfo ROI, CdC>CdP KPI (IT&Business) Hot Spots Economy Growth Forecasts IT Market Forecasts Up/Cross Sell vs New Mkt Growth on competitor’s shoulder Top Spenders Contrib. to IT Mkt Top IT Players & Sales Reps (?) Growth Analysis of IT Players Body Rental Fees Trend Business Critical Implement. Projects Deadline A New Decision Maker? Key Objective (supply/dem. side) Incoming Key Objective (d-side) IT Product/Service Opportunities

8. Companies’ Performances Spain 1997>2002 Years ‘97>’00 2001 Weak Performer 12% 30% Market Average 62% 36% Strong Performer 26% 34% 2002 32% 38% 30%

9. Companies’ Performances Spain 1997>2002 Years ‘97>’00 2001 Weak Performer Market Average Strong Performer 2002 12% 30% 62% 36% 26% 34% 32% 38% 30% Consolidation

10. Source: IDC, 2001 2,4% vs 2,0% vs 1,8% 9,5% vs 7,1% vs (0.1)% 95% - 5% 95% - 5% 150 – 65%>85%>95% 50>1.000 97/01 vs 01/02 Fees (and margins) 97/00 vs 00/01 vs 02 2Y>1Y>0,3Y Cfo ROI, CdC>CdP KPI (IT&Business) Hot Spots Economy Growth Forecasts IT Market Forecasts Up/Cross Sell vs New Mkt Growth on competitor’s shoulder Top Spenders Contrib. to IT Mkt Top IT Players & Sales Reps (?) Growth Analysis of IT Players Body Rental Fees Trend Business Critical Implement. Projects Deadline A New Decision Maker? Key Objective (supply/dem. side) Incoming Key Objective (d-side) IT Product/Service Opportunities

11. Professional Fees: Dynamic Programmer Project Leader Systemist Consultant -30% -25% -20% -15% -10% -5% 0% 5% Spain 2001 -30% -25% -20% -15% -10% -5% 0% 5% Spain 2002(e) Programmer Project Leader Systemist Consultant

12. Source: IDC, 2001 2,4% vs 2,0% vs 1,8% 9,5% vs 7,1% vs (0.1)% 95% - 5% 95% - 5% 150 – 65%>85%>95% 50>1.000 97/01 vs 01/02 Fees (and margins) 97/00 vs 00/01 vs 02 2Y>1Y>0,3Y Cfo ROI, CdC>CdP KPI (IT&Business) Hot Spots Economy Growth Forecasts IT Market Forecasts Up/Cross Sell vs New Mkt Growth on competitor’s shoulder Top Spenders Contrib. to IT Mkt Top IT Players & Sales Reps (?) Growth Analysis of IT Players Body Rental Fees Trend Business Critical Implement. Projects Deadline A New Decision Maker? Key Objective (supply/dem. side) Incoming Key Objective (d-side) IT Product/Service Opportunities

13. Business and Technology Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Integration IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet and Mobility Business Technology

14. First Point: Integration Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Integration IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Technology

15. Second Point: Security Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Consolidation IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Technology

16. Third Point: Business to Employee Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Consolidation IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Technology

17. Fourth Point: Mission Critical Solutions Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Consolidation IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Tecnologia

18. Fifth Point: Financial Governance Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment of Solutions Outsourcing Server&Storage Consolidation IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Tecnologia

19. Sixth Point: Outsourcing Merger & Acquisition Activity Expand/Consolidate Product Line Expand/Consolidate Geographically Integrate Processes with External Entities Product Research & Development Employee Development Upgrade Information Technology Infrastructure Integrate Processes Internal to the Organization Increase or Enhance Productivity Improve/Manage Customer Relations Control/Manage Costs Security Web Integration Always on Infrastructure Application Integration Deployment Soluzioni Outsourcing Server&Storage Consolidation IT Financial Management Data Mart Consolidation Upgrade HW and SW Internet e Mobility Business Tecnologia

20. Conclusions