1. ABSI NV Neerstalsesteenweg 42 42 Chaussée de Neerstalle 1190 Bruxelles Tel + 322 333 40 00 Website : www.absi.bewww.absi.be Doubi Ajami doubi@absi.be Company Details Company Details

2. ABSI is a IT System integrator, active in the “Enterprise market ” (Government/Mid-Market/Corporate) ABSI is based in Brussels and exists since 1994 Privately owned / Stable Management 38 peoples - 15 System Engineers - 8 Applications/Web developers - 6 Consultants/Pre sales/Project mgr SFDC Partner and SFDC Integrator since 2003 Who is ABSI Who is ABSI

3. Sun Systems & Storage Solaris/Windows/VMware Network Infrastructure Security / SSL / VPN Salesforce.com Ektron CMS 400 Pervasive DI Back-up, Security, Monitoring, 24/7 Operational / Maintenance Services Dedicated Hosting Housing - Collocation Core Activity Domains Managed services CRM / CMS Data Integration Infrastructure

4. Salesforce.com / Data Integration : Customers

5. Fast-Track ETL for Salesforce CRM Challenge  Major Airline needed an ETL (Extract, Transform, Load) solution that could be learned quickly and implemented successfully in a few days to meet the CRM deadline  Needed to integrate many disparate systems  Required enterprise scalability and flexibility to address complex environment  Major Airline needed an ETL (Extract, Transform, Load) solution that could be learned quickly and implemented successfully in a few days to meet the CRM deadline  Needed to integrate many disparate systems  Required enterprise scalability and flexibility to address complex environment Approved for Public Use Solution Results  Pervasive Data Integrator: Fast integration solution with immediate ROI  Eliminated labor-intensive integration activities and met fast-track deadline  Pervasive Data Integrator: Fast integration solution with immediate ROI  Eliminated labor-intensive integration activities and met fast-track deadline  CRM timeline met –Only a few days from project scope to completion  Highly efficient, fast SaaS/legacy integration  No custom coding  No hidden costs  Cost less than $5K  Solution easily managed by internal IT staff  CRM timeline met –Only a few days from project scope to completion  Highly efficient, fast SaaS/legacy integration  No custom coding  No hidden costs  Cost less than $5K  Solution easily managed by internal IT staff Homegrown Applications Legacy Data

6. SAP Data Replication and Real-time Synchronization to Salesforce.com Challenge Zimmer Holdings, major provider of orthopedic solutions in Switzerland:  1.5 Years Unsuccessfully attempting to implement SAP CRM  Needed to multiple levels of integration from SAP data to Salesforce.com  Required complete, consistent updates from SAP to Salesforce.com  Wanted “one source of truth” of data in an easy to use and administer solution  Needed daily, weekly and monthly updates Zimmer Holdings, major provider of orthopedic solutions in Switzerland:  1.5 Years Unsuccessfully attempting to implement SAP CRM  Needed to multiple levels of integration from SAP data to Salesforce.com  Required complete, consistent updates from SAP to Salesforce.com  Wanted “one source of truth” of data in an easy to use and administer solution  Needed daily, weekly and monthly updates Approved for Public use Solution Results  Pervasive Data Integrator:  Fast integration solution with immediate ROI  Met all update requirements with no scheduling problems  Gain “one source of truth” of data in an easy to use and administer solution  Leverage Salesforce.com self-service attributes while extending value of existing SAP investment  Pervasive Data Integrator:  Fast integration solution with immediate ROI  Met all update requirements with no scheduling problems  Gain “one source of truth” of data in an easy to use and administer solution  Leverage Salesforce.com self-service attributes while extending value of existing SAP investment  Fast, highly accurate integration achieves success; –Approximately 2 weeks from start to completion  Salesforce.com is now an integral part of sales, marketing and customer support activities  Increased sales effectiveness  Real-time view into business, including sales and invoicing activities by region  Solution easily managed by internal IT staff  Able to plan for next phases add more value  Fast, highly accurate integration achieves success; –Approximately 2 weeks from start to completion  Salesforce.com is now an integral part of sales, marketing and customer support activities  Increased sales effectiveness  Real-time view into business, including sales and invoicing activities by region  Solution easily managed by internal IT staff  Able to plan for next phases add more value SAP Sales, Products and Invoicing Data

7. FastTrack Implementation

8. Product Architecture - Design

9. Product Architecture - Runtime

10. Product Architecture – SOA Enable

11. Product Architecture - Manage

12. ABSI Core Network / Infrastructure

13. Single User Single Application Traditional Delivery

14. Multiple Users Single Application Multi-Tenant Delivery

15. Multiple Users Multiple Applications Multi-Dimensional Multi-Tenant Delivery

16. ABSI SFDC/Integration Platform powered by Pervasive (I) Leverage all Pervasive Data Integrator power/functionalities in an on demand set-up. Provides multi-tenant, multi-application, multi-customer integration deployment Connects your instance Salesforce.com to any combination of Software-as-a-Service (SaaS), cloud, and on-premise applications without the trouble of installing and maintaining software packages or appliances. No upfront investment in licences / hardware infrastructure / installation / deployement issues : pay as you use model

17. ABSI SFDC/Integration Platform powered by Pervasive (II) Supported – 24/7 support with monitoring of all processes Scalable – Multi-tenant architecture can support multiple users and applications for delivery of diverse packaged integration solutions. Flexible – ABSI/SFDC Integration Platform supports SaaS-to- SaaS, SaaS-to-on premise or on-premise to on-premise integration. Robust – Provides automatic delivery of updates as well as monitoring activity by account, application or user, allowing effortless result tracking. Distributable – Possibility to integrate to applications behind the firewall thanks to Pervasive DI Agent, a lightweight, portable, remote subset of the Pervasive capabilities.

18. Evaluation of Architecture Against Needs Real-time: Internal and External event queues run 24x7 real-time Real-time: Internal and External event queues run 24x7 real-time Event-based: Internal event queue is filled based on any activity/event or data events in the system Event-based: Internal event queue is filled based on any activity/event or data events in the system Customizable: All functionality of best-of-breed integration suite(Pervasive DI) is enabled through this architecture Customizable: All functionality of best-of-breed integration suite(Pervasive DI) is enabled through this architecture Technology and process fully abstracted: Technology defined in XML files, business process is a matter of mapping events to outcomes Technology and process fully abstracted: Technology defined in XML files, business process is a matter of mapping events to outcomes Deployed as a service: Fully self-contained in ABSI/SFED Integration platform Deployed as a service: Fully self-contained in ABSI/SFED Integration platform

19. Integration in days / weeks not in months Integration every need Custom Solution * Fixed price * Fixed deadline * Complete solution * Rapid implementation (in days) * Low cost * Low risk * High value integration Integration Platform * Design Studio * Run-time Server * Build and maintain your own solution * 150 + adapters Multiple usage * Perpetual or subscription licensing ABSI/SFDC Integration Platform * Leverage all PDI power * Multi-tenant platform * No need to invest in infrastructure * Pay as you go/grow * Fully hosted * Design studio (optional)

20. Combination of SFDC expertise / Data integration / Reliable hosted infrastructure Full operational services for your application on your infrastructure or within our Infrastructure Full operational services for your application on your infrastructure or within our Infrastructure Set-up, configue, test and maintain your data integration processes Set-up, configue, test and maintain your data integration processes Incident Handling via ITIL certified helpdesk Tool with self service portal Incident Handling via ITIL certified helpdesk Tool with self service portal Highly educated, trained and dedicated system engineers / application developpers look after your project and specific requirements the core infrastructure and your specific systems Highly educated, trained and dedicated system engineers / application developpers look after your project and specific requirements the core infrastructure and your specific systems 24/7 real time monitoring 24/7 real time monitoring Documentation Documentation Best practices knowledge transfer Best practices knowledge transfer

21. Thank You Q&A