2. 1 of 19 ManageWare for DB2 Connect ESI SOFTWARE 2006 info@esisoft.us

3. 2 of 19 Agenda Who is ESI Software Problem and Solution Architecture What is monitored Supported Platforms Professional Services Benefits of ManageWare

4. 3 of 19 Who Is esi? 1999/USA Enterprise Management Business Service Management/ITIL ECM /EDM Strategic Relationships

5. 4 of 19 STAGES OF MANAGING YOUR ENVIRONMENT Multiple unconsolidated help desks; user calls notify status; and non existent IS operations (operations are the responsibility of those deploying the IT asset) Basic event up/down console management; trouble ticketing; basic backup and recovery, inventory and basic topology Performance, change, problem, and configuration management, automation, job scheduling, and availability management Capacity planning and service level management IT and business metric linkage; use of management and business application data to improve the business process; and enhanced cost recovery 80-85% of customers are right here

6. 5 of 19 ESI Management Methodology Monitoring/Establish Baseline Notification/Automated Recovery Capacity Planning Performance Tuning SLA

7. 6 of 19 Monitoring/ Establish Baseline System Level

8. 7 of 19 Notification/ Automated Recovery Warnings Alarms Customizable Thresholds E-Mail Pages Automatic Recovery

9. 8 of 19 Capacity Planning Performance Tuning

10. 9 of 19 SLA Compliance

11. 10 of 19 Integration BMC PATROL Tivoli Openview Unicenter Remedy Magic Others

12. 11 of 19 Architecture DB2 Connect Server Mainframe Client DB2C KM UDB KM OS KM AGENT Host SQL Response Client SQL Response Console

13. 12 of 19 Scalable to the enterprise DB2 Connect UDB WebSphereMQ SeriesSAP Peoplesoft

14. 13 of 19 Supported Platforms Windows –Through 2003 HP-UX Sun OS AIX UDB

15. 14 of 19 Professional Services Implementation Training Support Custom Development

16. 15 of 19 Customers Met Life HCA Healthcare Wachovia Loudoun County Options Clearing Corporation Home Depot

17. 16 of 19 Why ESI Software Local Presence Experts in Enterprise Management Commercial Software Developers – Not script writers Non Subscription Based (No Security Issues) Scaleable to the Enterprise

18. 17 of 19 Things to consider Management Support –Manager Webinar Sharing ManageWare information across functional groups –Custom Webinar Project Requirements Funding –ROI Calculators Timeframe

19. 18 of 19 BENEFITS OF MANAGEWARE Prevent unplanned downtime Meet SLAs at lower cost ITIL compliance Lower IT staffing requirements Improve IT staff utilization Improve user satisfaction and system confidence Maximize system total cost of ownership Flexible reporting and capacity planning

20. 19 of 19 ManageWare for DB2 Connect Thank you! For questions or more information, please contact Nicole Kloeppel (719) 955-0712 nkloeppel@esisoft.us www.esisoft.us