1. Human Resource Development Mgt 263 Bryan Andrews Hospitality Administration

2. Today’s Class 8 am – 12pm Course Introductions Course Introductions Course Outline Course Outline ½ hour break (9:30 to 10) ½ hour break (9:30 to 10) Chapter 1 Chapter 1

3. Course Introductions Instructor & students Instructor & students Pick a neighbor – their story State name, program, career interest Pick a neighbor – their story State name, program, career interest

4. What are you expecting out of course Break after 1 ½ hour? Break after 1 ½ hour? What do you want to learn? What do you want to learn? Class conduct? Class conduct? Field Trips? Field Trips? Guest Speakers? Guest Speakers?

5. My Expectations Class Conduct – talking, attendance, late for class & assignments Class Conduct – talking, attendance, late for class & assignments Learning – in and out of class Learning – in and out of class

6. Mgt 263 Course Outline not HOSP 263 Course Description Course Description Textbook Textbook Learning Objectives Learning Objectives Topic Schedule Topic Schedule Evaluation Evaluation Projects Projects

7. Today’s Topics Nature Nature Past development Past development Current challenges Current challenges Changing role Changing role

8. Strategic Human Resource Management Model Environmental Analysis (challenges) Environmental Analysis (challenges) Organizational Mission and Goals Analysis (objectives) Organizational Mission and Goals Analysis (objectives) Analysis of Strengths and Culture Analysis of Strengths and Culture Analysis of Organizational Structure Analysis of Organizational Structure

9. To establish and maintain regional networks of high quality hotels, leading their communities by: To establish and maintain regional networks of high quality hotels, leading their communities by: Superior service for treatment of our guests by offering the most benefits at the highest value. Superior service for treatment of our guests by offering the most benefits at the highest value. Providing a stimulating and rewarding working environment for all employees. Providing a stimulating and rewarding working environment for all employees. Achieving a level of profitability that allows us to continually improve and grow. Achieving a level of profitability that allows us to continually improve and grow.

10. Strengths & Culture

11. Organizational Structures hierarchy flat Top heavy conglomerate

12. In class exercise A new employee is about to be hired. He human resources manager favours applicant Smith and the supervisor favours Jones. Who should have the final hiring decision? A new employee is about to be hired. He human resources manager favours applicant Smith and the supervisor favours Jones. Who should have the final hiring decision?

13. In class exercise A long service employee was insubordinate, and the supervisor wants to fire them. The human Resources department wants to transfer the worker to another department. Who should make the final decision? A long service employee was insubordinate, and the supervisor wants to fire them. The human Resources department wants to transfer the worker to another department. Who should make the final decision?