1. Data Lost. What’s the cost? How to get your data back: Disaster Planning and Recovery Prevent losing data in the first place : Data Protection Go Virtual and Go Cloud: Reduce Cost and Complexity

2. What’s the cost? BIG difference between “cost” and “price”!!! Varies greatly, often depends on business types –Highly transactional? Ie: Retail, Financial Institutions, Brokerages, –Less transactional? Professional Services, Seasonal, etc. T (time hours/duration of outage) * r ( avg $revenue /hr over similar period, adjusted for profit) + w (lost productivity wages) = P (Total $ Price…not “cost”) Un-quantifiables that factor into “cost”: Customer confidence, lost opportunity, stress, just to name a few…

3. Top Threats to Growing Businesses, Large and Small

4. Causes of data loss o Accidental deletion o Hardware failure (Usually on stand-alone, end-user devices like Laptops/Desktops) o Hardware theft (also end-user devices) o Physical disaster (Fire, tornado, flood, etc.) Data loss

5. Causes of application outages o End-user hardware/software outage (“My PC won’t boot…”, “The Payroll Application won’t launch…”) o Back-end hardware/software outage (“The server has a yellow light on it…”, ”There’s an error on the server screen…”) o Network outage. (Can have similar errors to both End-user and back-end issues.) Application outages (as a result of data loss)

6. Backups! A Backup isn’t a Backup unless it’s: o Properly defined o with Recovery Point Objectives (RPO) Roll back to what point? o with Recovery Time Objectives (RTO) How much time to do it? o Off-site o Verified or tested with some regularity, to some extent Good backups will aid in recovering from Data loss, and can help to recover from certain Application Outages. (Back-end hardware/software outage) Protect yourself!!

7. DR Care Package o This is primarily comprised of documentation!: 1. The names of your critical applications 2. Contact information for support of each application 3. Backup/Recovery information for each application 4. Installation and/or Restoration Media

8. Invest in robust infrastructure o Where financially prudent, create an infrastructure that decreases the odds of failure, and decreases your return to service time. (Virtualize! Centralize…to name a couple. These to be discussed in more detail later…)

9. Prevent losing your data in the first place: Data Security and Protection

10. Top 5 Security Threats to Small Business

11. Droppers Viruses Trojans Rootkits Worms Mitigation Patch your software Use Anti-virus and keep it up-to-date Use a firewall Don't open email attachments Security software/hardware as far up the chain as possible #5 Malicious Code

12. Lost phones, laptops, tablets, PDAs, etc. Mitigation Password Protection Encryption Remote Wipe Software Mobile Device Usage Policy #4 Lost/Stolen Mobile Device

13. Emails or phone calls attempting to obtain information about your network such as user passwords, network passwords, etc. Mitigation Don't give out information to anyone! #3 Phishing Scams

14. Open wireless on your router Mitigation Enable security on your router WPA protocol at a minimum Strong password Keep password on a "need to know" basis Use a router with guest access if you must have open access for clients #2 Unsecured Networks (Wireless)

15. And the #1 Security Threat to Small Business is...

16. Disgruntled employees can cause major damage to your data Data theft Network access theft Data destruction / deletion Physical equipment theft Mitigation Least access rule Password policy Network usage policy!! #1 Employees

17. Go Virtual and Go Cloud: Reduce Cost and Complexity

18. At least something NOW! Focus on most important applications/servers first Do what makes sense to your business At least knowing is good!! Right-Size Your DR Plan

19. Turn one physical server into many virtual servers! Your server is now a file Better hardware utilization Ease of management o Templates o Snapshots Makes backups and restores MUCH easier What is Virtualization and Why Use It?

20. Current state o 10 physical servers that need to be replaced o If one fails, app is down until it is replaced  Wait for physical server  Then build environment  Will never be exactly the same o Need a new server? Buy new and build…could take weeks. If They Virtualize o 2 physical servers o If one fails, all virtual servers will run on the other server (minimal downtime) o Need a new server? Create from template in minutes. Virtualization – Benefits Case Study

21. Computing resources hosted outside of your four walls o Webmail o De Witt Bank & Trust online banking o Google Docs o Etc. Pay someone else for the reliability More features Portability (Over time) More and more high quality options at better costs become available. (Currently, cost premium for many Cloud offerings.) What is the Cloud and Why Use It?

22. Current state o Email hosted by ISP (until you read it) o Pull functionality only (Smartphones) o Email on local machine only – need to back it up o To host internally is costly and complicated (storage, OS, mail server, antivirus, antispam, internet connection, maintenance) If They use the Cloud o Email hosted by provider o Full enterprise features (Smartphones) o Email on provider’s servers AND local machine o All services needed are provided with low and predictable yearly costs Cloud – Benefits Case Study

23. Fill out the survey Free Assessment Challenge your current provider or staff Talk to someone else that’s using it How To Get Started

24. Data Lost. What’s the cost? Thank you for your time! -Q & A