1. 1 RIC 2009 Practical Knowledge Management at the NRC Andrea Kock Office of Federal and State Materials and Environmental Management Programs March 11 2009

2. 2 Purpose  To share our experience in developing NRC knowledge management tools:  How we got started  How we built it up  How we kept it going  What we ended up with

3. 3 How to Get it Started- Fill the Gaps Maintaining records/ software Increasing number of new hires Consolidating Information Networking Library Mentoring program/desk guides Library/knowledge center Knowledge sharing sessions

4. 4 How to Build it Up Vested Interest Leadership Opportunities Select A “Champion” Networking

5. 5 How to Keep it Going Budget Time Maintenance Sustainability Flexible milestones Iterative process Team work Accountability Networking

6. 6 IT Resources

7. 7 IT Resources, Cont’d

8. 8 IT Resources Cont’d

9. 9 HR Processes

10. 10 Knowledge Sharing

11. 11 Coming Soon- Knowledge Recovery Project Manager’s Handbook Desk Guides Specialty training sessions

12. 12 Summary These basic KM tools can be applied in other organizations Creative/flexible approaches work best Staff investment is crucial Teamwork builds accountability and involvement Share information with other parts of your organizations for continuous improvement/new ideas