1. Creating a Continuous Improvement Program: A Balanced Scorecard Approach A Presentation AACSB Continuous Improvement Conference September 15, 2003 Presented by: Roselie Mc Devitt Catherine Giapponi Norman Solomon Charles F. Dolan School of Business Fairfield University

2. 2 The Presenters Norm Solomon - A Strategic Need Roselie Mc Devitt - Implementation Plan Catherine Giapponi - Operationalization

3. 3 Administrative Overview - Year 1 Strategic Need  Continuous Improvement  Timing  Interest  AACSB International

4. 4 Selection of the BSC  Familiarity  Faculty “Buy-in”  Business Approach  Focus on Strategy

5. 5 BSC Strengths  Intuitive  Flexible  Participative  Longitudinal  Strategic

6. 6 BSC Weaknesses  Private Sector Approach  Potentially Complex  Data Availability  Constant Alignment with Strategy and Vision

7. 7 Implementation Plan - Year 1 Charge of the Committee for Continuous Improvement: This Committee of three elected full-time faculty members and the Dean shall continue the functions undertaken by the AACSB Task Force. Included in the functions are the continued strategic planning process for the School and continued updating of the School’s recommendations of strategic actions for the continued improvement of the School. Recommended actions will be presented to the faculty for review.

8. 8 Preliminary Committee Activities Meetings begin in February 2002  Topics for Discussion  Charge to the Committee  Committee Membership  Mission Statement  Methodology  Outcome  Choose the Balanced Scorecard

9. 9 Faculty Activities - Year 1  Faculty Seminar  Introduce the BSC to the Faculty  Discuss Perspectives Appropriate to the DSB  Form Perspective Groups  Perspective Groups Define Goals and Objectives

10. 10 The Balanced Scorecard According to Kaplan & Norton Defined: “a set of measures that gives top managers a fast but comprehensive view of the business” Includes:  Financial Measures  Operational Measures  Customer Satisfaction  Internal Processes  Innovation and Improvement Activities Harvard Business Review – January-February 1992

11. 11 Dolan School of Business - Fairfield University Balanced Scorecard – Draft of April 19, 2002 Service and Outreach __________________ Alum Business University Prospective Students Growth and Development __________________ Professional Development (Non-classroom) Scholarship and Research __________________ Productivity Impact Teaching and Learning __________________ Pedagogy Curriculum Assessment Student Outcomes Financial Resources __________________ Revenues Expenditures

12. 12 Development of the BSC Worksheets: The Starting Point  Key Aspects of Mission Statement Goals as Identified by Continuous Improvement Committee  Educate the Whole Person  Programs and Curriculum  Excellence in the Classroom Perspective Group Operations - Year 1

13. 13 Balanced Scorecard Worksheets  The Perspective Groups - Our Charge:  Develop Goals  Specify Objectives  Begin to Identify Measures

14. 14 Sample Perspective Group Worksheet - Year 1

15. 15 Scholarship and Research  Simple/Straightforward Goals  Few in Number  Readily Identified  Early Consensus  Quantifiable Objectives  Ease of Measurement

16. 16 Balanced Scorecard Worksheet

17. 17

18. 18

19. 19 Teaching and Learning - The Challenge  Goals:  Large Number (Total of 20)  Significant Discussion  Less Consensus Early On In The Process  Objectives  More Difficult to Quantify  Many Qualitative Objectives  Measures  More difficult  Information – not readily available.

20. 20 Committee and Faculty Activities – Year 2  Simultaneous Activities  Focus on alignment of all goals and objectives  Reviews and Recommendations by Deans and Department Chairs  Reviews and Recommendations by Perspective Groups  Outcomes  Clear goals and objectives  Improved Metrics  Revised Scorecard

21. 21 Need for Alignment

22. 22 The Balanced Scorecard Mapping Worksheet - Year 2  The Perspective Groups - Our Charge:  Review and Reevaluate Metrics  Identify Sources of Information Necessary to Measure Progress  Determine the Availability of Data  Identify Potential Future Sources/How Readily Available

23. 23 Sample Perspective Group Worksheet - Year 2

24. 24 Review, Reevaluate, Revise  2002/2003: Our Charge  Reassess and revise goals.  Reevaluate measures and metrics.  Evaluate sources of information necessary for measurement (identify possible alternatives).  Suggestions for realistic short-term goals, objectives.  Review recommendations from Department Chairs, Program Directors

25. 25 How’d we do, Chief?

26. 26 Administrative Summary  Deliverables  Faculty “Buy – in”  Annual Report  Longitudinal Measurement  Going Forward  Obstacles  Opportunities  Strategy  Vision

27. 27 Dolan School of Business - Fairfield University Balanced Scorecard – Draft of January 7, 2003

28. 28 Sample Faculty Member Annual Report

29. 29 Q & A