1. Multi-disciplinary teams for UCD RMIT UCD Symposium 9 October 2002 John Burke

2. Overview Multi-disciplinary teams fundamental in UCD Teams take different forms in different stages How can common understandings/team processes be shaped? Where are the potential issues?

4. Composition of product-focused UCD teams Total User Experience Leader Marketing Specialist Visual Designer HCI Designer User Research Specialist Technology Architect Service & Support Specialist User Assistance Architect

6. Shaping common understandings/team processes Frameworks and techniques –Common schemas Design phases Methodology of UCD Smart Internet model Lexicon –Personas and scenarios Activities –Face-to-face meetings –Production of position papers –Regular interaction

8. Example of persona - Jayne …28, 1st year TAFE student specialising in digital photography. Her work style is to work anywhere, anytime. Prefers images and voice to text. …personal goal is to to be more creative but she needs to complete her course to earn more money. …lives on the mobile phone. In the university labs, she has access to Macs. At home she has a computer, but bandwidth is a problem...

9. Potential issues Language Tensions through “trivialisation” Facilitation/management Building trust and respect Resolving differences Impacts of existing sub-groups