1. Dr. Iris Berdrow Bentley College, Harvard Summer School

2. Wednesday July 25th Check In Briefs Global Complexity Organizational Complexity National Context The World Business/INSEAD Innovation Index 2007 IMD World Competitiveness Center Database on the Competitiveness of Nations Wrap Up

3. One more time… Product – tangible, can drop it on your foot Service – intangible, do something for someone Internal – strategy, operations, management, organization

4. Implications for innovation Meet unsatisfied need: Same product/service, new features New product/service, same features New product/service, new features Same product/service, same features, new market/use Same product/service/market, new price/cost/internal components, etc.

5. COMPLEXITY AND INNOVATION Global Management Complexity Global Innovation Complexity Organizational Complexity Importance of knowing the where and why of complexity, remaining flexible, and collecting a toolbox of appropriate choices.

6. GLOBAL COMPLEXITY The complexity inerehent in doing business in a global economy comes from: Multiplicity Interdependence Ambiguity Flux Managing this complexity through people requires: Collaboration Discovery Architecting Systems Thinking

7. GLOBAL INNOVATION COMPLEXITY Integrating multiple evolving technologies Tapping globally dispersed technology sources Serving globally distributed customers

8. Global Partnering Manage tensions (cross cultural and cross organizational) Build networks (finding the right partners and acting like the right partner) Achieve Outcomes

9. ORGANIZATIONAL COMPLEXITY Top Management One area (business, function, geography) Specific LevelThroughout Organization Placement of complexity determines needs and determinants of success Heywood, Spungin and Turnbull; Cracking the Complexity Code; 2007.

10. National Differences The World Business/INSEAD Innovation Index 2007, researched by Professor Soumitra Dutta and sponsored by BT, ranks nations according to their innovation performance. http://www.metrics2.com/blog/2007/01/16/us_tops_world_bus inessinsead_innovation_index_2007.html IMD World Competitiveness Center Database on the Competitiveness of Nations, published since 1989, ranks and analyzes how a nation's environment sustains the competitiveness of enterprises. http://www.worldcompetitiveness.com/online/Login.aspx (Username: Bentley, Password: Library1039)

11. Is everyone an equal player? Friedman claims the World is Flat Technology has leveled the playing field across nations Richard Florida, author of The Flight of the Creative Class claims the World is Spiky. The most populated areas of the world are also the least economically and innovatively active.

12. World Population

13. Light Emissions

14. World Patent Activity

15. Scientific Citations

16. Global Innovation Index Generates a ranking of countries based on innovation. Source: The World Business/INSEAD Global Innovation Index (GII). The Global Innovation Index (GII) was conceived at INSEAD as a formal model to help illuminate the degree to which individual nations and regions are currently responding to the challenge of innovation. The framework groups the eight pillars of innovation into two categories: Inputs and Outputs.

17. The five Input pillars: Institutions and Policies Human Capacity Infrastructure Technological Sophistication Business Markets and Capital These represent aspects which enhance the capacity of a nation to generate ideas and leverage them for innovative products and services. The three Output pillars: Knowledge Competitiveness Wealth These represent the ultimate benefits of innovation for a nation - more knowledge creation, increased competitiveness and greater wealth generation.

18. Global Innovation Index Overall Rankings 1United States5.80 2Germany4.89 3United Kingdom4.81 4Japan4.48 5France4.32 6Switzerland4.16 7Singapore4.10 8Canada4.06 9Netherlands3.99 10Hong Kong SAR3.97

19. Brain Drain Quality of human resource approach Quality of Math and Science Education Graduates in Engineering Graduates in Science Population 15-64 Urban population Schools Connected to the Internet Human Capacity

20. 1Singapore6.31 2Finland5.83 3United States5.70 4Canada5.50 5United Arab Emirates5.46 6Israel5.45 7Luxembourg5.41 8Australia5.34 9Kuwait5.26 10France5.24

21. Knowledge Local Specialized Research and Training Nature of Competitive Advantage Quality of Production Process Technology High-Tech Exports Manufactured Exports ICT Exports Insurance and Financial Services Patents Registered (domestic and non-domestic) Royalty and License Fee Receipts

22. Knowledge 1United States6.01 2Germany5.03 3Japan4.70 4United Kingdom4.42 5Switzerland4.07 6United Arab Emirates4.03 7France3.87 8Belgium3.52 9Denmark3.48 10Netherlands3.39

23. World Competitiveness Report The IMD World Competitiveness Yearbook, published since 1989, ranking and analysing how a nation's environment sustains the competitiveness of enterprises.

24. http://www.worldcompetitiveness.com/OnLine/App/Index.htm