1. Overview BeLux ICT market 1. General Trends / Issues 2. ICT spending BeLux 2005 – 2007 3. Which ICT segments score best in the BeLux region? 4. The Belgian resellers Agenda

2. Overview BeLux ICT market 1. General Trends / Issues 2. ICT spending BeLux 2005 – 2007 3. Which ICT segments score best in the BeLux region? 4. The Belgian resellers Agenda

3. The issues of 2006? Priorities of IT managers –Effectiveness: Return on Investment IT Projects –Cost cuts (fact of life / issued) –Improve security –How? In-house capacity or outsourcing –Maintain or improve reliability (up-time, performance, flexibility) –Simplify (work according industry standards)

4. The topics / Trends Key IT topics –Optimizing order to delivery process Across organisations, from manufacturer to point of sales/service Relevant verticals: manufacturing, transport, trade –Security Entry (access of enviroments and resources) User rights management Redundancy, reliability –Standards in data management Mostly in information-rich business processes Open Source initiatives in non-profit sector Relevant verticals: finance, government, healthcare, business services –Mobile workforce optimization Mobile (knowledge) worker and functionality issues: delivery of office applications and resources outside the office Relevant verticals: utilities, transport, healthcare –Applications management and functionality discussion Best of breed or integration (best of breed considering the specific functionality versus integration considering manageability and transparancy) Relevant verticals: manufacturing, transport, trade, finance, ICT & utilities, government and healthcare –Convergence of data and voice Switching from traditional voice systems to IP-based systems. Reasons are flexibility, manageability and (sometimes) cost reduction Relevant verticals: education, government, business services (early adopters)

5. What is ICT to you?

6. What is internal IT doing? Average time spent per activity 2005 Internal ICT department activities

7. What is hired IT doing? Average time spent per activity 2005 External ICT suppliers activities

8. Overview BeLux ICT market 1. General Trends / Issues 2. ICT spending BeLux 2005 – 2007 3. Which ICT segments score best in the BeLux region? 4. The Belgian resellers Agenda

9. France 47,202 UK 54,144 Spain 20,825 Italy 38,872 Germany 66,638 Poland 8,191 Switzerland 8,469 Portugal 5,553 Czech Rep 4,026 Ireland 3,332 Denmark 4,859 Lithuania 1,388 Latvia 833 Estonia 694 Norway 4,165 Sweden 9,024 Finland 4,581 Romania 2,499 Hungary 3,887 Greece 4,304 Luxemb, 992 Bulgaria 1,527 Netherlands 13,883 Slovenia 1,666 Belgium 8,880 Austria 6,247 Croatia 2,082 Slovakia 2,360 Total IT Spend 2004 Europe in € millions Country X € 1,000,000 Germany (D) 66,638 United Kingdom (UK) 54,144 France (F) 47,202 Italy (I) 38,872 Spain (E) 20,825 Netherlands (NL) 13,883 Sweden (S) 9,024 Belgium (B) 8,880 Switzerland (SUI) 8,469 Poland (PL) 8,191 Austria (A) 6,247 Portugal (P) 5,553 Denmark (DK) 4,859 Finland (FIN) 4,581 Greece (EL) 4,304 Norway (N) 4,165 Czech Republic (CZ) 4,026 Hungary (HU) 3,887 Ireland (IRL) 3,332 Romania (RO) 2,499 Slovakia (SK) 2,360 Croatia (HR) 1,944 Slovenia (SI) 1,666 Bulgaria (BG) 1,527 Lithuania (LT) 1,388 Luxembourg (L) 992 Latvia (LV) 833 Estonia (EE) 694

10. Verticals: size of spendings and business focus Efficiency by means of integration Supply chain analysis; actual reporting and decisions Back to basics/back to core competencies Shared services Specialisation Controlling costs Construction Manufacturing Trade Transport Business Services ICT & Utilities Banking & Insurance Education Government Healthcare Supply chain analysis Reducing time and chain efficiency Retail: traditional shop vs activities on different locations Route efficiency (distribution and planning) Diversification Transparancy of internal process Customer intimacy; focus on target groups Internationalisation Maintaining growth of my business Deregulation offers new market area Reducing physical presence and developping various ways/methods for customer services Growing online transactions and services (tailoring the banking portal to the audience / ‘narrow casting’) Growing the scale Changing the basics of programs Implementing IT Reducing costs in facilities discussion on open standards Centralisation followed by waves of decentralisation Shared service centers centralisation, standardisation, electronic files ‘competition’ from private health services

11. Growth of the Belgian ICT market 5.7% 5.1% 6.7% 6.3% 5.9%

12. Growth of the Belgian ICT market 2004 € 8,880 mln 2005 € 9,474 mln 2006 € 10,069 mln

13. Spending Outlook 2006? Hardware: + Software: ++ Services: +/-

14. “IT Barometer”

17. Overview BeLux ICT market 1. General Trends / Issues 2. ICT spending BeLux 2005 – 2007 3. Which ICT segments score best in the BeLux region? 4. The Belgian resellers Agenda

18. Voice over IP: Here to stay? March-04 Octob-04 March-05

19. Large servers: IBM all the way

20. Storage: Status

21. Storage suppliers: Depends on the type

22. Going wireless?

23. WAN: DSL or Leased Line

24. Major ISP’s in Belgian market at sites with 50 employees or more

25. Internet connection Development of various types of connection Development type of Internet Connection 2003-2005 Dial Up ISDNADSL DSL SDSLXDSL Cable Leased Line Wire- less

26. Virtual Private Networks in the Belux Development VPN usage in Belux market 2003-2005

27. IP VPN: Everywhere

28. LAN Server OS: Microsoft dominance

29. Server platforms Penetration network/server Operating Systems

30. Overview BeLux ICT market 1. General Trends / Issues 2. ICT spending BeLux 2005 – 2007 3. Which ICT segments score best in the BeLux region? 4. The Belgian resellers Agenda

31. Integrators/suppliers: Gain or Loss Market penetration network & systems integrators/suppliers November 2005

32. Outlook on Belgian ICT by MarketCap

33. Special: Belgian IT per region by MarketCap

34. Belgium Regional IT Benchmark

43. Belgium Regional IT benchmark Can I receive this regional IT report? Regional-IT@marketcap.nl

44. Outlook on Belgian ICT And what about the special report? BeLux-ITreport@marketcap.nl

45. Outlook on Belgian ICT by MarketCap