1. 1 © C. Soulé-Dupuy Which contribution of the Web services in the improvement of Web searching? A behavioural study of the Net surfers Christian Belbeze & Chantal Soulé-Dupuy Institut de Recherche en Informatique de Toulouse ( IRIT ) & Université Toulouse 1 France

2. 2 © C. Soulé-Dupuy Which contribution of the Web services in the improvement of Web searching? Two parts n 1. Experimentation/Observation Observing users searching the Web and their difficulties n 2. Architecture Proposal Offering services to help user to be more efficient and less disappointed

3. 3 © C. Soulé-Dupuy 1 Experimentation/Observation Observing users searching the Web and their difficulties

4. 4 © C. Soulé-Dupuy The Experimentation Users and protocols The more possible representative sample with 9 users. q From 7 years old to 72 q 4 boys and 5 girls q 4 kids (less than 12) and 5 adults q School boys and girls, student, workman, manager … q From beginners to dally user An open protocol q Free and mandatory researches q Different research object nature (value, document, text …)

5. 5 © C. Soulé-Dupuy The Experimentation Users and protocols - Adults 5 Adults from 16 to 72 years old From beginners to expert 5 researches each 3 mandatory researches  A document : The partition of the Rumanian anthem  A text : Words of a song  A value : The distance between two cities 2 chosen researches  The criticism and the summary of a Nick Hornby ‘s book : High-fidelity  How to go to see my moor lost in the marshes of Gabarret?  Purchase of a tire for mower 18X8.50-8  Genetics and the UCP2

6. 6 © C. Soulé-Dupuy The Experimentation Users and protocols - Children 4 children from 7 to 11 years old From perfect beginner to weekly user 2 researches each 1 imposed research  Life expectancy of a dolphin 1 chosen research  Last Clip of a virtual artist : «Pakito »  The meaning and the origin of a first name : « Lily »  Significance of “At hand left” and “At right hand” in horsemanship  Size of the largest raptor of the world

7. 7 © C. Soulé-Dupuy The Experimentation Observation, researches and requests */*Timerequest Max1h:0320 Average0h:184.5 Min0h:010 Research time */*KeywordsFounded Sites Max8230 000 000 Average3.447 343 588 Min10 keywords and returned sites numbers

8. 8 © C. Soulé-Dupuy The Experimentation The results Users’ satisfaction : 6,25/10. The note is linked to research success

9. 9 © C. Soulé-Dupuy Videos and measurements (In French) are on line. n All users’ presentations and observations are on http://sissiprojet.free.fr. n Notes and all measurements values are on http://sissiprojet.free.fr/listebasesissibd.php

10. 10 © C. Soulé-Dupuy 1. Difficulties to find the efficient keywords ; 1. Difficulties to choose in the list of proposed sites ; 2. Difficulties to extract information from the object. Experimentation : Difficulties

11. 11 © C. Soulé-Dupuy Identify individual capabilities and knowledge Improve users’ satisfaction Why ? Ideally the Net surfer puts only one question to find: n Good Information n Only good information n All information n In an adapted presentation n In an adapted and chosen nature

12. 12 © C. Soulé-Dupuy 2 Architecture Proposal Offering services to help user to be more efficient and less disappointed

13. 13 © C. Soulé-Dupuy An individual help to simplify Internet Individual System to Simplify Internet Services

14. 14 © C. Soulé-Dupuy Individual System to Simplify Internet Services Define User Resources q Languages q Competences (Math's, Music Reading …) q Hardware q Software Taste and interest q Knitting q Reading q Cooking q … Waited services q Display correction q Data Extraction Handicaps q Visual q Auditive For who ?

15. 15 © C. Soulé-Dupuy Individual System to Simplify Internet Services: Propose adapted (Web) services to help observed users DifficultiesServices Find effective key-words n To translate acronyms and SMS n To translate the requests and/or the results in a specific language n Collaborating with other users Choose right link in a list n To give a reading clarifies URL n To post a more explicit and more detailed extract Difficulties to extract from information n Colored key words n To extract from the contents towards a format known and usable With what ?

16. 16 © C. Soulé-Dupuy Individual System to Simplify Internet Services: Propose adapted (Web) services to help all users DifficultiesServices To mitigate sight problems n Corrections of the colors n Corrections of the characters sizes and fonts n To transform text into audio file or Braille To understand a text n To place information-bubbles giving a definition of “complexes” word n To place icons describing the site object (forum, commercial Web…) To extract Information n Extract music score from midi file.

17. 17 © C. Soulé-Dupuy Individual System to Simplify Internet Services: Propose adapted (Web) services to help all users How ?

18. 18 © C. Soulé-Dupuy Individual System to Simplify Internet Services: To define an architecture open and

19. 19 © C. Soulé-Dupuy Assessment n Observations in coherence with the preceding studies n Key words n Universality of the difficulties n … n Modeling of the user n Determining before being qualifying n Emergence of dynamic communities n Modeling of the services n Inter-departmental and not intra-service n Open space

20. 20 © C. Soulé-Dupuy Conclusion n A user in the center of the personalized and Community device n An open architecture