1. IT Project Management Office
Wally Chicoine
April 2005

2. IT Project Management Office
The IT Project Management Office (PMO)
The purpose of the PMO is to provide project management best practices and services to ensure consistent utilization of standards and processes.
April 2005

3. Vision of the PMO
To be a forum for excellence in project management that will increase the awareness, effectiveness and value of professional project management in IT.
April 2005

4. Mission of the PMO
Lead, Understand, Communicate, Educate - to deliver projects faster, cheaper, with higher quality, and within estimates and expectations.
April 2005

5. Strategy of the PMO
Provide leadership, systematic and coordinated management, teamwork, partnering, effective balancing of competing demands and primary accountability for the life cycle of a project.
Provide customer service that is seamless, flexible, effective, and focuses on the customer's expectation, participation, and satisfaction.
April 2005

6. Goals of the PMO
The ultimate PMO goal is to realize results by successfully implementing projects within the triple constraint--on time, within budget, and according to specifications.
Ensure that project management is applied consistently and effectively across enterprise IT projects.  
Strive to leverage and improve best practices in project management thereby:
Increasing productivity
Reducing cycle time
Ensuring quality
Identifying opportunities to synergize enterprise initiatives
April 2005

7. Objectives of the PMO
Provide oversight across all key IT initiatives to ensure the proper integration and success of all projects
Define the structure and process necessary to assure the proper reporting and control for multiple concurrent projects
Portfolio Management
Develop Standards and Guidelines
Develop Practices to Improve Project Performance and Overall Success
Facilitate maintenance of and access to projects materials
Provide centralized project management expertise
Create a Project Management Culture
April 2005

8. Benefits of the PMO Increased customer satisfaction
Consistent ways of managing projects
Shorter project ramp-up time
Reduced learning curves for project teams and business partners
Consistent methods of measuring and tracking progress
Management of issues & risks
Higher quality products and services.
Faster delivery to market
Cost savings/increased return on investment
Increased efficiency
Success in meeting business objectives
Increased customer satisfaction
April 2005

9. Keys to Success of the PMO
Communication
Establish communication plan and clear escalation path
Understanding of Stakeholder needs and expectations
Management Support
Leadership both understands and champions PMO
Organizational change impacts must be considered and managed
Sufficient staffing and expertise of PMO resources
Training is essential (generic training does not cut it)
Supporting tools critical
Central website, processes, repository/databases, templates, supporting scheduling tools (PlanView and SDLC)
Avoid the “all or nothing” syndrome
It takes time, patience, diligence, and commitment!
April 2005