1. Lync, the New Generation of Office Communication: Are You Ready to Give Up with Your Office Phone? Hadi Rangin Information Technology Accessibility & Collaboration Coordinator University of Illinois at Urbana/Champaign

2. Preview Overview on Lync functions and capability Overview on Accessibility/usability issues Demo of selected features and issues

3. What is Lync? Powerful communication tool Much more than telephony system Instant messaging, video, and other collaborative services are not covered

4. List of major functions in Lync Standard telephony Instant messaging Meetings and conference calls Sharing and collaboration Voice and video Call forward and simultaneous ring Response groups

5. Lack of full Menu Support Relying on 90-100 shortcut keys We do not consider shortcut keys as accessibility solution Shortcuts are helpful but they should not be the only mean to access an interface

6. Problems with lack of menu support a. Tabbing on the interface to reach desired functions b. Shortcut keys not available for all functions and not customizable

7. Which tab am I in? Screen readers can't identify which tab is selected No easy mechanism to switch between tabs

8. Read-back Capability Missing Texts in text box fields are not read by screen readers Can't manipulate text Examples: Search, personal note, etc

9. Mystery Status Status information not accessible Can't say you are Available, Busy, Do Not Disturb, etc.

10. Non-standard and Inconsistent Behavior Planning next move based on element type Inconsistent use of link, button, menu, etc Inconsistent behavior including with radio options Examples: Picture and call forwarding options

11. Confusing Navigation Scheme Enter key doesn't trigger buttons Space bar is used instead

12. No Review Mode Screen reading programs have no access to non-focusable elements Problem is the underlying technology Silverlight

13. Other issues Basic telephony operation (start a call, hang-up, forward, etc) Missing Label Text Incorrect use of element types Time elapsed Information not accessible Unexpected Result for Renaming a Group