2. Application & Network Performance Management Tools Baz Pereira Peter Gill VitalSuite

3. Who are Wick Hill ? UK Distributor of Management, Access and Security Solutions Established in 1975 Based in Guildford in Surrey

4. CASE STUDY The real World

5. Back Ground Large Financial Service Provider Mission Critical Information Needs Legacy Applications Widely Spread User Base

6. Perceived Problem Desktops Running Slowly at a Number of Remote Sites Poor Response Between Locations NETWORK PROBLEM

7. What the user perceives E-mail isn’t working again I can’t get to the Internet again The system isn’t working again The system is incredibly slow again The system is hanging again I can’t answer customer queries because !!!!

8. Real World Network Manager Happy with status of Network Unable to Prove This to Non- Technical Managers Needed a Tool to Demonstrate Where Problems Really Are VITALSUITE

9. Application Management The Delivery of Consistent, Reliable and Available Application Performance The only relevant measures for Business, Management and the User Community  Application Performance t Annoyance or Disruption Accurate Recording is essential  Application Availability t Individual and Corporate wide Comprehensive data t Resolution t Detect, Locate, Isolate and FIX !! Proactively

10. Where to measure ?

11. Start at the End-User’s PC End at the End-User’s PC Measure each Action Measure everything Sent Measure everything Received How to measure

12. Why the Desktop ? t Because the Desktop is where every network transaction begins and ends t Pentium Processing Power t (Multi Threading/Background Multi Tasking) t (The emergence of a universal client) t Windows OS, TCP/IP standardisation t Results and feedback immediately available to end-user and IT

13. t Web / Internet / Intranet t HTTP, HTTPS t DNS, LDAP, FTP, NNTP t Pointcast, RealAudio, Netshow t Mail t POP3, SMTP, IMAP, ccmail t MS Exchange t Database t Oracle, Microsoft, Sybase, t Groupware t Notes, Outlook, Win File/Print t Business Applications t Oracle Financials, Peoplesoft, BAAN, SAP R/3 Clarify, TN3270 t Custom In-House - No Programming Required Global Application Visibility

14. How It Worked Agent Software Deployed to Desktops at Remote Offices Information Collected By VS Server Rapidly Identified Real Problem Was Under Spec PC at Remote Locations Unable to Run Large Database’s

15. Complexity and Number of Applications Complexity of the Network Environment Pressure to provide Fast, Accurate Measures Network Client Server The Real World Challenge !

16. VitalSuite Business Performance Application Performance Network Performance

17. VitalHelp and VitalAnalysis: Intelligent Data Gathering and Correlation t VitalAgent: Centrally managed, configured and deployed. Monitors each and every Business Transaction that you choose t VitalAnalysis: An historical application performance reporting tool from the end- users perspective, and SLA comparison VitalHelp: Real-time alerts and desktop troubleshooting tools for quick problem identification and resolution

18. t Streamlined User Interface t Centrally configured by IT t Networked Application Support t Extensible to new applications t ARM-II compliant t Automatic SW updates t Silent and user invoked t Proxy/firewall/E-commerce support t Strong remote access management tool t Powerful Monitoring Engine Agent

19. VitalAnalysis Application Performance Heat Charts Aggregate and present networked application service levels –By individual application –By component: client, network and server –Customisable SLAs “Heat Charts” –expose performance hot spots Percentile reporting Easy navigation via browser Report granularity –Monthly, Weekly, daily, date range

20. VitalHelp: Real-time alerts and client troubleshooting tools t Transforms reactive help desks into proactive service desks t Empowers front-line staff to solve network and application problems in real time

21. VitalHelp: Console Summary Pane Displays which areas users are experiencing the most problems Summary Pane Displays which areas users are experiencing the most problems Events Pane List of real-time troubleshooting tickets Events Pane List of real-time troubleshooting tickets Groups Pane Automatically groups problems by their category Groups Pane Automatically groups problems by their category

22. VitalHelp: Diagnostic Information for Solving Problems

23. VitalHelp: Remote Client/Network Diagnostics t Remote diagnostics for troubleshooting t Remote access to desktop for testing t Remote diagnostics tools to reduce isolation time t Drill-down for history, details t Diagnostic Tests t Phone Line / Modem Diagnostics t Remote Ping / Mail echo t Remote Packet Capture t View Net.Medic Call & Health Logs t Remote DNS Test t Remote Winipcfg, Netstat t Traceroute t SNMP MIB2 Testing

24. VitalSuite 7.0 BTMS Aligning IT and Business Metrics Legacy Apps Bespoke Apps Outlook Internet Explorer Available throughput Packet Loss Roundtrip time CPU utilization Response Time What IT monitors… What business cares about…

25. Example Data Workflow Visibility

26. VitalSuite End unsubstantiated finger-pointing Leverage standards based platforms Increase quality communications Improve network and application performance Predict and cost-justify the correct upgrades

27. Questions VitalSuite