1. Too Many Hats? Life in Educational Technology Support TIES Conference 2011 – Monday December 12, 2011 Marc Johnson, ECMECC Jon Larson, ECMECC

2. Technology Planning

3. Network Design Engineer

4. Hardware/Software Research

5. Cable/Wire & Network Installation

8. Software Installation

9. Computer/Device Imaging

10. Attend Training

11. Conduct Large Group Training

12. 1-1 Training

13. “Geek Squad” to the Rescue

14. Software Expert

15. Network/Hardware/Software Maintenance

16. Backup & Data Recovery

17. Inventory

18. Data Manager

19. Computer Repair

20. Audio/Visual Repair

21. If it has a plug, battery and/or blinking lights repair

22. Anti-Virus / Malware

23. Computer Forensics (Detective)

24. Video Surveillance

25. Police – Investigator – CIA Secret Service – Big Brother

26. Administrivia Meetings, Meetings, Meetings

27. Administrivia E-rate / Grants / Paperwork

28. Administrivia Testing

29. Administrivia Content Filter Manager

30. Administrivia Budgeting / Finances

31. Phone Systems

32. Clocks / Bells

33. Paging / Intercom Systems

34. H/VAC

35. Security Door Locks, Key Cards, Etc.

36. Instructional Technology Expert

37. Videographer / Converter

38. Cartographer

39. Recycling Engineer

40. What Did We Miss?

41. Coping Rum?

42. Coping Colleagues MEMO – http://www.memoweb.org MEMO – http://www.memoweb.orghttp://www.memoweb.org Meet your media professionals and instructional personnel Meet your media professionals and instructional personnel KIC – Key Instructional Contacts - TIES http://www.informns.k12.mn.us/key_instructional_contac t_kic_meetings.html KIC – Key Instructional Contacts - TIES http://www.informns.k12.mn.us/key_instructional_contac t_kic_meetings.html http://www.informns.k12.mn.us/key_instructional_contac t_kic_meetings.html http://www.informns.k12.mn.us/key_instructional_contac t_kic_meetings.html METN – http://www.metn.k12.mn.us (regional organizations) METN – http://www.metn.k12.mn.us (regional organizations)http://www.metn.k12.mn.us Attend conferences and professional development Attend conferences and professional development

43. Coping Social Networks Message boards Message boards Twitter Twitter Blogs Blogs Facebook – Google+ Facebook – Google+ Be connected and participate so you aren’t isolated Be connected and participate so you aren’t isolated

44. Coping Communication Talk to people whose “responsibilities” some of these jobs really belong to – or should Talk to people whose “responsibilities” some of these jobs really belong to – or should Administrators – Listen (Educate them) Administrators – Listen (Educate them) Staff – including media and instructional technology Staff – including media and instructional technology Technology committee Technology committee Just say “No” Just say “No”

45. Coping Be involved in your “community” Attend staff functions Attend staff functions Eat with the staff Eat with the staff Work with students in academics and activities Work with students in academics and activities Start a student “Geek Squad” Start a student “Geek Squad”

46. Coping Priorities and Allies Learn what is important to the students, staff and administration and set priorities to fit. Learn what is important to the students, staff and administration and set priorities to fit. Engage vendors – how can they help? Engage vendors – how can they help? Use 3 rd party personnel Use 3 rd party personnel

47. Coping The Alternative Run screaming from the building Run screaming from the building Take a bat, hammer, or other blunt object to the hardware Take a bat, hammer, or other blunt object to the hardware Cry Cry Internalize Internalize Quit Quit

48. What Else Helps You Cope?

49. Wrap-up It’s a tough job

50. Wrap-up It’s an important job

51. Wrap-up It’s about the kids