1. Training and Developing Employees
Chapter 8
Training and Developing Employees
Describe the basic training process.
Describe and illustrate how you would go about identifying training requirements.
Explain how to distinguish between problems you can fix with training and those you can’t.
Explain how to use five training techniques.

2. What is the orientation content? What is the need for orientation?
Orienting Employees
Employee Orientation
A procedure for providing new employees with basic background information about the firm
What is the orientation content?
What is the need for orientation?

3. The Orientation Process
Orienting Employees
The Orientation Process
Formal Orientation
Informal Orientation
The Employee Handbook

4. The Training Process Training
The process of teaching new or present employees the basic skills they need to perform their jobs.

5. Training Strategic Context Performance Management
The Training Process
Training Strategic Context
The firm’s training programs must make sense in terms of the company’s strategic goals.
Performance Management
Taking an integrated, goal-oriented approach to assigning, training, assessing, and rewarding employees’ performance.

6. The Five Step Training and Development Process
The Training Process
The Five Step Training and Development Process 1 2 3
Needs analysis 4
Instructional design 5
Validation
Implement the program
Evaluation

7. The Training Process The Training Cycle Model Training needs analysis
identification
Evaluation
The
Training
Cycle
Model
Setting
training
objectives
Implementing
training
program
Designing
training
program

8. The Training Process Training, Learning, and Motivation
How to make learning meaningful?
How to make skills transfer easy?
Motivation Principles for Trainers

9. Analyzing Training Needs
The Training Process
Analyzing Training Needs
Job Requirements
Training
Gap
Employee Capabilities

10. Analyzing Training Needs What is competency models?
The Training Process
Analyzing Training Needs
Performance Analysis
Verifying that there is a performance deficiency and determining whether that deficiency should be corrected through training or through some other means.
Training Problem
Other Problems
Can’t Do
Won’t Do
What is competency models?

11. The Training Process Levels of Training Needs Analysis
Organizational analysis
Level 2
Task / job analysis
Level 3
Person / employee analysis
What are the tools of training needs analysis?

12. The Training Process Negligent Training
A situation where an employer fails to train adequately, and the employee subsequently harm a third party.

13. The Training Process Establishing Training and development Objectives
Training Objectives and Goals
Competency input – working conditions – standards & measurement

14. Training Methods 1
On the job training (coaching – understudy – job rotation) 2
Apprenticeship training 3
Informal learning 4
Job instruction training 5
Lectures 6
Programmed learning (intelligent tutoring systems) 7
Audiovisual training (DVD – films – PP presentations – videoconferencing – audiotapes – videotapes)

15. Training Methods 8 Simulated training 9
Computer based training (interactive multimedia training - virtual reality training) 10
Electronic performance support systems (EPSS – job aid) 11
Distance and internet based training (teletraining – videoconferencing) 12
Internet based training (virtual classroom) 13
Using E-learning (MP3 – instant massaging) 14
Improving productivity through HRIS: learning portals 15
Literacy training techniques

16. Management Development
Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills.
Succession Planning
A process through which senior-level openings are planned for and eventually filled.

17. Management Development
Managerial On-the-Job Training 1
On the job training 2
Coaching – Understudy 3
Action Learning

18. Management Development
Managerial Off-the-Job Training and development Techniques 1
The case study methods 2
Management games 3
Outside seminars 4
University related programs 5
Role playing

19. Management Development
Managerial Off-the-Job Training and development Techniques 6
Behavior modeling 7
Outsourced learning 8
Corporate universities 9
In house development centers 10
Executive coaches 11
The SHRM learning system

20. Managing Organizational Change and Development
What to change?
What is the HR managers role in change?

21. Managing Organizational Change and Development
What are Change Approaches? 1
Lewin’s Change Approach
What
Are
The
Human
Resource
Management
Applications
For
Each
Approach? 2
Organizational Development Approach 3
Total Quality Management Approach 4
Reengineering Approach

22. Evaluating Training and Development
Designing the Study
Time series design
Controlled experimentation

23. Evaluating Training and Development
Training Effects to be Measured
Effectiveness
1- Reaction
2- Learning
3- Behavior
Cost Effectiveness
4- Results