1. Library Data Collection & Analysis 10/27/2009 Teresa Negrucci, Tom Moothart, Cristi MacWaters 1

2. Data Collection & Analysis and Communication with CSU community "Moreover, CSU libraries should continue to analyze the data of its collections, checkouts and usage. In particular, CSU Libraries should work with the Faculty Council Committee on Libraries to establish a set of enduring metrics by which it evaluates its performance. Data should be collected in accordance with these metrics, and shared with the Faculty Council Committee on Libraries so their advice is informed consistently and based upon data. As part of the effort to be more user-oriented, CSU Libraries should continue to survey its constituents for their opinions on its performance, collections, and trends.” Section 1.c.paragraph 2 of Library IT Task Force report 2

3. Library Data Currently Collected  Association of Research Libraries (ARL) annual stats – 43 questions on #s for collection, budget, staffing  LibQual surveys in 2003, 2005 - The 22 core survey items measure user perceptions of service quality for: Affect of Service, Information Control, and Library as Place 3

4. Library Data Currently Collected – Dept. Specific ILL for interlibrary loan/document delivery stats Collections & Contracts maintains e-resource usage Access Services – use of physical collections, building space, presentation rooms, equipment, & administers user surveys LTS – web page use Liaisons – database for reference questions, instruction sessions taught Metadata & Preservation – volume count, bindery data Archives & Special Collections – digitization project stats 4

5. Action items: 1)Have a conversation with Committee on Libraries. Bring samples of types of data available & ask which types of data wanted, and frequency, depth/breadth of analysis needed. What tells the story? 2)Library’s rep to Committee on Library works with Dept. staff to create a few standardized reports. Start with a few reports, and get feedback from Committee, and refine until reach agreement on “core reports” of enduring metrics 5

6. Action items: 3)Define a few core data/standardized reports currently produced by depts. and centralize into single folder “Vital library stats” on server OR LTS develop centralized database, LibStats for depts. to load data; would enable cross-tabulation & longitudinal studiesLibStats 4) Centralize past surveys on server; determine how best to administer future surveys 6

7. Communication piece: High priority/Not difficult Data collection & management piece: Moderate priority/Moderately difficult, depending on extent of undertaking 7