1. North West Ambulance Service Business Intelligence Barry Duke Senior Consultant, Ascribe

2. About NWAS The North West Ambulance Service is the biggest ambulance service in the country providing 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

3. About Ascribe… Health & Social Care BI Portals Microsoft Integration to many key clinical and corporate systems 70+ customers for BI 75% coverage of NHS on other solutions Public Sector (Health and Local / Regional Government) Output: Consulting Accelerators Hardened product

4. Purpose BI Challenges in NWAS Methodology Platform What we did and what we produced …but first – what they said! http://www.itpro.co.uk/630817/introducing-excel-powerpivot

5. BI Strategy From department to enterprise From reporting to knowledge From submission to harvesting From silos to warehouses From batch to message From desktop to web From data sets to enterprise schematics From bespoke to re-usable From ad hoc to structured From divisions to “Corp” From reporting software to Microsoft BI stack

6. Data Warehouse Methodology

7. Microsoft BI Stack

9. Issues Business Intelligence helps solve Service design Performance / contract / finance management Capacity planning SLR Forecasting and projection Trend and time-series Service delivery - outcomes not inputs Mergers and acquisitions – e.g. Public Health functions

10. MIS Application Report Server OLAP Application Data Store Operational Data Store Cubes Integration Services Analysis Services Reporting Services Sharepoint Portal Data Set Scorecard Drillable ChartDatasheet View ProClarity Dundas / RS RS BING

11. The matrix!

12. Connecting you with your data: Sharepoint

13. Sharepoint Secure Delineates users by capability / capacity Board to incident record in less than 5 clicks Scorecards for exceptions and assurance Dashboards for drill-down Designed to meet self-service needs If a bus matrix is 100 measures by 20 dimensions then you can answer 2000 questions in seconds with no technical skills

14. Connecting you with your data: Sharepoint

15. Connecting you with your data: Excel

16. Power Pivot In-Memory BI 6m rows in Excel Slicers Sparklines Data mining features Adding in new data sets on the fly Direct interface to structured warehouse Published via Excel (NOT e-MAILED!) For analysts

17. Power Pivot

18. Bespoke presentation Formatting and presentation influences consumption … as much as content! Gauges and dials don’t help analysts … but they help others

19. Same Platform Generates Operational Clinical Intelligence

20. Public Health GIS

22. Summary The Microsoft stack A structured methodology Accelerator products and consultancy projects Meeting real business and clinical needs