1. Ben Escoe and William Parker

2. Book Definition of Diversity A characteristic of a group of people where differences exist on one or more relevant dimensions such as gender.

3. The Tips: 1. Flexibility 2. Understanding 3. Build relationships 4. Do not generalize 5. Treat everyone equal 6. Be sensitive 7. Listen 8. Don’t impose your values 9. Eliminate communication gaps 10. Develop interpersonal skills 11. Don’t bash others views 12. Friendship and respect 13. Treat others as they want to be treated 14. Read body language 15. Value of time differences 16. Find Motivators 17. Inspire 18. Create Awareness 19. No insults 20. Give special attention 21. Words are not enough 22. Work environment reviews 23. Accept personality or cultural clashes

4. Flexibility Be flexible and learn to adapt to people, values or norms that don’t conform to your own. The goal is that your co-workers do not feel as though you are judging their religion, race or gender. Understanding Be aware of different cultures and values while respecting those differences. For example, hand gestures, slang and dietary habits. Examples? Build relationships Developing relationships allows for co-workers to feel comfortable about expressing their views.

5. Do not generalize Avoid stereotypes, not everyone within the same culture acts the same. Treat everyone equal All people should be treated the same way. Judgment should be based on abilities and performance, not on religious, ethnic or cultural backgrounds. Be sensitivesensitive First impressions are important, show respect to avoid giving a negative impression.

6. Listen Effective listening allows the avoidance of many mistakes that can destroy a relationship. Don’t impose your values Individuals have an intrinsic need to defend their values, pushing your values on others is the easiest way to lose their respect. Eliminate communication gaps Lack of communication can lead to missed opportunities. Make an effort to understand all team members, show patience for those with language barriers.

7. Develop interpersonal skills Learn to communicate effectively to avoid arguing and defensiveness. Don’t bash others views Even if you disagree with someone, never-ever tell people their views are “wrong.” Friendship and respect Be sincere to gain the trust of others. Friendship and respect are common to all cultures.

8. Treat others as they want to be treated Different cultures expect to be treated differently. Try to see things from other peoples point of view. Read body language Cultures interpret gestures differently. Be aware of negative and positive gestures within other cultures. Thumbs up can mean good or great…but can also be a very obscene gesture. Value of time differences Cultures value time differently. From a precise meeting time to a vague landmark.

9. Find Motivators Discover what motivates your team, lead them towards a goal. Inspire Find commonality within your team, which will inspire them to work together and concentrate on their goals. Create Awareness Make sure your team is aware of differences in culture. This will help your team realize the signs associated with cultural disputes. Be aware before something happens.

10. No insults Ethnic jokes or insults are never welcome! Give special attention Not everybody's capacities and needs are the same. Be careful to avoid a false sense of fairness. Words are not enough Action speak louder than words!!! Be sure to show that you are aware, don’t just say you are.

11. Work environment reviews Reviews or questionnaires can help the management gauge and develop a positive work environment. Accept personality or cultural clashes People are different, don’t expect them to act or feel the same way you do. People are different Don’t let your differences get in the way of accomplishing the team goal.

12. Works Cited De Baar, Bas. "23 Powerful Tips for Working in Multi- Cultural Teams | Project Shrink." Project Shrink | Projects Are About Humans. Deal With That!. Project Shrink, 28 Sept. 2008. Web. 5 Oct. 2010..