1. Helping Students Reach Success National Institute for Staff and Organizational Development (NISOD) – May 31, 2011 Presented by: Shirley Gilbert – Special Assistant to the President Debbie Aguilera – Students in Technology Services Manager Dr. Lydia Tena - Northwest Campus Dean

2. Case Management System Design Background Information Case Management System Design Background Information

3.  Irma Camacho, Director of Student Success  Lucy Michal, Math Professor and Faculty Data Team Leader  Tracy Von Maluski, ESL Professor and Start Right Coordinator  Jose Baltazar, Counselor and Early Interventions Committee Member  Gary Chacon, Institutional Technology Manager  Art Gonzalez, Institutional Research Manager  Griselda Espinoza, Students in Technology Services Student Manager  Shirley Gilbert, Special Assistant to the President Case Management System Design Team created through the Developmental Education Initiative (DEI) Case Management System Design Team created through the Developmental Education Initiative (DEI)

4. To guide and support Developmental Education students through the attainment of their first 30 college credits. Case Management Objective

5.  Target audience for initial implementation:  Students placing into all 3 areas Developmental Education  Approximately 1,500 per semester  Process:  Utilize a series of interventions that take place from time of testing through attainment of 30 college credits. through attainment of 30 college credits.  Continue development of system (checklists and messages) and conduct training during summer 2010  Conduct a pilot of the system on at least 2 campuses during fall 2010 semester Case Management System Recommendations

6. Developmental Education Student Data – Fall 2009 Note: Calculated total is larger because of duplicated count if students are attending classes at more than 1 campus.

7. Utilize PREP Program Case Management System

8. Mentoring Program Implementation

9.  Formed Mentoring Committee  Tracy Von Maluski, ESL Professor and Start Right Initiative Coordinator  Sue Selk, Speech Professor and Start Right Initiative Committee Chair  Angelina Nunez, Reading Professor and Developmental Education Council Chair  Griselda Espinoza, Students in Technology Services Student Manager  Edith Miledi, Students in Technology Services Student Manager  Debbie Aguilera, Students in Technology Services Manager – Co-chair  Dr. Lydia Tena – Northwest Campus Dean and AtD Leader College Liaison – Co-chair  Developed Mentor Solicitation Forms and Process to be Utilized  Developed Mentoring Resource Guide  Conducted Mentoring Orientation Training Session  Sought input for training from Big Brothers Big Sisters  Representatives from resource areas within the College Mentoring Program Implementation – Fall 2010

10.  Gathered student data for targeted students  Utilized PREP Program Case Management information  Obtained Student Contact Information from IT Department  Conducted pilot at two campuses  Northwest Campus – 152 students  Valle Verde Campus – 875 students  Assigned 20 students to each Mentor Mentoring Program Implementation – Fall 2010

11.  Five Campuses and Administrative Center  Total Number of Mentors – 155  Total Number of Mentees – 1,800  Breakdown of Mentors by Site  Administrative Service Center – 29 Mentors  Mission Del Paso Campus – 16 Mentors  Northwest Campus – 7 Mentors  Rio Grande Campus – 31 Mentors  TransMountain Campus – 15 Mentors  Valle Verde Campus – 55 Mentors  Mentors by Classification  Administrators – 5  Faculty – 88  Staff – 53  Students – 7 Expanded Mentoring Program – Spring 2011

12. Mentoring Events

13.  Spring 2011 General Session – Mentoring Focus  Solicited Volunteers to serve as Mentors  Dr. Terri Manning Keynote Address – Understanding Generational Differences  Mentoring Orientation and Training Sessions  Districtwide – Dr. Terri Manning  By Campus Site – Committee Members  Meet and Greet Event with President  Mentors  Mentees Mentoring Events

14.  Connecting with Mentees & Mentors Mentors  Meet & greet at beginning of the semester with Mentees  Brainstorming get-together at the beginning of the semester for Mentors  E-mail to students about Mentor Program  Utilize Mentor Website  Technology issues  Request alternative email address to facilitate contacts with students  Training for Mentors  Techniques for contacting and maintaining a conversation with mentees  Questioning Techniques (probing questions, useful facts about the college programs, scholarships, etc…)  Marketing the Program  Posters announcing program  E-mail Announcements  Pop-ups or other types of messages during the online registration process.  Billboards  Flyer/Information fact sheet about program  Get Marketing Department involved Meet and Greet Feedback

15. Mentoring Documentation

16. Mentee Forms

17. Mentor Forms

19.  Contact Information for College Departments  Academic Calendar  Campus Maps  Mentoring Documentation  Mentoring Committee Contact Information Mentoring Resource Guide

20. Helping Students Reach Success

21. QUESTIONS