1. Technology and the Student Experience WatITis December 6 th, 2011

2. Technology and my student Experience, circa 1990-91

3. CS 100, Winter 1991 When “cut and paste” was magical

4. Not too shabby

5. “Great Expectations”

6. A typical 5 year old Likes to buy apps (every day if I let him) Expects wifi everywhere Magazines are iPads that don’t work

7. What will this 5 year old want at uWaterloo in 2024? What do students want today?

8. “One in three college students and young professionals considers the Internet to be as important as fundamental human resources like air, water, food and shelter” - 2011 Cisco Connected World Technology Report

10. + Internet access (wifi preferred)

11. Two Key Tech Factors Affecting Higher Ed 1. Everything is online (and mobile). Video lectures are the killer education app. 2. Everyone can be easily connected. What does that mean for education?

12. 1. Everything is online “The Internet has turned information into a commodity. Dumping information from a professor's head onto a student's notebook isn't education.” “Canadian Universities Must Reform or Perish” Globe and Mail Editorial Oct 10, 2011

18. One way to leverage “everything online” is to “flip” the classroom. Carl Wieman Science Education Initiative (UBC, $10M)

19. 2. Everyone is connected

20. 58 percent of students who use facebook say they feel comfortable using it to connect with other students to discuss homework assignments and exams. (Educause, Undergraduate Students & Technology Survey, 2011)

22. What issues (and possibilities) does this create related to academic integrity and the nature of learning itself? (We won’t try to answer that today.)

23. Technology is the catalyst for a paradigm shift in education. Education has become more: Personalized (vs one-size fits all) Social (vs individual) multi-layered…involving peers, mentors, technology and experiences.

24. The Traditional Way (Source: DIY U, Kamenetz 2011)

25. Evolving Towards… Experiences Networks Goals e-Portfolio C C Co-op mentors Self-discovery Web peers

26. …this reflects how the SSO wants to pursue its mission: “To help students achieve success by fostering and supporting a fulfilling university experience.”

28. Technology can play a role in student success by: Delivering information to students - just enough, just in time Connecting students with the right people at the right time Making it easier to use our services Making our operations more efficient - to free up “face-time” Providing in-depth student information to faculty and staff Enabling and engaging students in the creation of technology Etc…

29. Promising developments include Formation of Student Technology Services Group (IST) Open data initiative (IST and SSO) CMS project LEARN implementation Student Technology Advisory Committee (STAC) Student Technology Team (in SSO)

30. What will propel us further? More “openness”, including open education “Mobilizing” the campus Communicate and share best practices Experiment, learn and iterate more quickly Embrace intelligent risk-taking

31. Student Success Office

32. Student Success Office Structure and Services

33. First year experience (formerly Student Life Office) International student support Personal and professional development programs

34. Writing Centre Academic skills programs Focused retention initiatives Success coaching

35. VeloCity residence-based program for student entrepreneurs office space: 6,000 sq ft for student startups venture fund – each year, $25,000 in seed funding each for 12 student startups Student technology team

36. Community building – with students, staff and faculty Online (social networks) and face-to-face Traditional marketing & communications Assessment and evaluation

37. In closing… It’s going to take time. It’s going to take everybody. It will have a great impact on Waterloo and our students.

38. Thank you! Sean Van Koughnett smvankou@uwaterloo.ca ext. 84464