1. What are the KPI’s Percentage of students having taken surveys Full participation of the students (increase the completion rate). Gain efficiency in receiving feedbacks Secure the reception of feedbacks OBJECTIVES

2. Map of the new process IT SystemFacultyStudents IT System doesn’t deliver the grade until survey is completed Students take the survey –Between week 6 & week 7, or opts out E-mail sent to report survey availability on week 6 Faculty reinforces on the availability to the students - week 6

3. Implementation Plan New web survey System test. Cancel the old paper based system. At the same time: full implementation for every faculty in every locations