2. “Listening & Feedback in Organizational Relationships” –Ch 2 A s h l e y F e r g u s o n “Business and Professional Speaking”

3. Listening Efficiency Statistics “80% of people…rated their listening ability as average or below average,” ( “80% of people…rated their listening ability as average or below average,” (DiSanza, J and Legge, N. 2009, 17). Microsoft Clip Art

4. Listening Efficiency Statistics cont… University of Minnesota Study “Short term listening efficiency (the ability to recall major details of a 10-minute presentation) at only 50 percent,” ( “Short term listening efficiency (the ability to recall major details of a 10-minute presentation) at only 50 percent,” (DiSanza, J and Legge, N., 2009, 17). Microsoft Clip Art

5. Listening Efficiency Statistics cont… “Long-term listening efficiency (the ability to recall major details after several months) sank to 25 percent,” ( “Long-term listening efficiency (the ability to recall major details after several months) sank to 25 percent,” (DiSanza, J and Legge, N., 2009, 17). Microsoft Clip Art

6. Recall Listening Four Steps Receiving Attending Assigning Meaning Remembering http://technomarker.typepad.com/

7. Motivation to Listen Focus on Content Rather than Delivery Defer Judgment Take Advantage of Thought Speed uwadmnweb.uwyo.edu

8. Four Listening Patterns Small Mental Departures Tangent Private Argument Large Departures http://flow4theworld.com/

9. Listen For Meaning Take Notes Microsoft Clip Art

10. Empathic Listening Attitude Acceptance Providing Feedback Microsoft Clip Art

11. Developing an Attitude of Acceptance Content Information Individual Experiences Emotions Microsoft Clip Art

12. Provide Feedback Confirmation Direct Recognition Agreeing with Content Endorsing Emotions/Experiences Microsoft Clip Art

13. Rejection Direct Recognition Disagreement with Content Emotional/Experiential Qualifiers Microsoft Clip Art

14. Disconfirmation Avoiding Involvement Tangential/ Irrelevant Remarks Imperviousness Disqualification Microsoft Clip Art

15. Straightforward Vital for Shared Meaning Cost Effective Increases Organizational Productivity Effective Listening Microsoft Clip Art

16. References DiSanza, J and Legge, N. (2009) Business and Professional Communication: Plans, Procedures, and Performance. Pearson Education, Inc. (17-27)