2.  Today: WHAT to build  Next week: how to look GOOD

3.  Key dissatisfier  Puts designer in control  Helps get your message across

4.  JIT: Just in time › Original concept of hypertext › Use to learn more  Spoke and Hub › Assumption that all parts are equally relevant  Directed › Orchestrated sequence › Stories, tutorials

5.  Direct access to each point  Easy return to the hub  Use table or list and RETURN

6.  Path that you want people to follow  Preferred order  Use next and back

7.  Even with a direct path, users will hop around  Review, repeat, explore  Use both

8. Menu  Where › Top or bottom › Side  How to decide › Width of content › Number of links › Preference Back and next  Where › Top or bottom › Or both  How to decide › User behavior › Consistency of page sizes

9.  YES! › Feel like you are in a maze › I’ve read this before… › Is there anything that I haven’t read?