1. TIES M ANAGED S ERVICES TIES Conference 2011

2. Product Offerings TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

3. IT Projects TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

4. TIES C ONSULTING - V IRTUAL S YSTEMS M IGRATIONS VMware, Design and Architect Microsoft Hyper-V, Design and Architect Migrate from physical environment to virtual environment P to V (VMware and MS Hyper-V) Upgrade virtual environment to new virtual environment versions IT Projects

5. TIES C ONSULTING - S YSTEMS M IGRATIONS Microsoft, Design and Architect Migrate from old versions of AD to new versions of AD Migrate from old versions of Exchange to new versions of Exchange Migrate from Novel eDirectory to Microsoft AD Migrate from Novell GroupWise to Microsoft Exchange IT Projects

6. TIES C ONSULTING - S YSTEMS M IGRATIONS Novell Design and Architect Novell Support and Upgrades Server and SAN hardware upgrades IT Projects

7. TIES C ONSULTING IT P ROJECTS - N ETWORK Network Design and Architect Network Upgrades Firewall Upgrades Wireless Install and Upgrades IT Projects

8. TIES P ROJECT P ORTAL A VAILABLE Track Project Status Seamless two-way communication When tasks are scheduled What‘s Due and when Reduce calls and emails IT Projects

9. Emergency Services TIES Conference 2011 TIES Consulting IT Projects Managed Service Audits Staff Support Service Desk Emergency Services

10. E MERGENCY R EPAIR Virus Removal Hardware Repair Repair Servers Replace Switches and Configuration Troubleshoot Wireless Infrastructure Emergency Services

11. Service Desk TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

12. S ERVICE D ESK Talk to a Real Person Certified 7:00 am to 5:00 pm Answering service after hours Service Desk

13. TIES P ORTAL C USTOMER B ASED S ERVICE D ESK T ICKETING S OLUTION An Employee Access Portal gives any employee in your organization the ability to directly submit service requests Service-Desk software Your internal IT staff can use to create, manage and resolve all of your service issues Create and escalate Support Requests to TIES Service Desk Comprehensive service-activity reports At-a-glance visibility into the entire process Service Desk

14. Staff Support TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

15. TIES C ONSULTING O FFERINGS – S TAFF S UPPORT Staff Supplementation Project Management Assessment/Needs Analysis LAN/WAN/WLAN Design and Implementation and Troubleshooting Strategic IT Guidance Backup and Disaster Recovery Strategy Wireless Solutions and Security Automating the User Creation in Active Directory Staff Support

16. Audits TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

17. TIES C ONSULTING O FFERINGS - A UDITS N ETWORK W IRELESS S ERVER S ECURITY S TAFF Audits

18. A UDITS Audits

19. A UDITS Audits

20. A UDITS Audits

21. A UDITS Audits

22. Managed Services TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

23. Server Hosting TIES Care CIO in a Box Migration Services From old servers to TIES Hosted Environment TIES M ANAGED H OSTED E NVIRONMENT Managed Services

24. S ERVER H OSTING TIES will maintain server hardware Linux Moodle and Drupal Hosting Hosted Microsoft Microsoft Active Directory Servers Microsoft Active Directory Services Exchange Built in redundancy Vastly improve uptime Managed Services

25. S OME R EASONS TO UPGRADE S ERVER HARDWARE Current servers may be out of warranty Extending warranty can be expensive Servers may be over 3 years old Long term outages could happen if server Hardware fails Parts may not be readily available for existing servers No redundancy for server outage Managed Services

26. TIES C ARE S ERVICES 24x7x365 Remote Monitoring and Management 8x5 Help Desk remediation Patch Management Only tested applicable patches Automatic Quarterly Reporting Managed Services

27. H OSTED A T TIES D ATA C ENTER Remote Backup Email Archiving Web Content Filtering Spam Filtering Managed Services

28. R EMOTE BACKUP SOLUTION Microsoft Linux Servers Apple Servers File recovery tested and monitored Offsite storage at TIES facilities Managed Services

29. E MAIL ARCHIVE 3 year archive of email Searchable Confidential Managed Services

30. F IREWALL MANAGEMENT Hosted at TIES Remote Management Patch IOS Setup NATs Backup configuration Managed Services

31. I NTRODUCTIONS Mark Gamelin 651.999.6220 TIES Consulting Systems Manager Mark.Gamelin@Ties.K12.mn.us Jeff Carstensen 651.999.6215 TIES Account Manager jeff.carstensen@ties.k12.mn.us Mike Gibbons 651.999.6228 TIES Systems Consultant Michael.Gibbons@Ties.K12.mn.us Mike Ockenga 651-999-6219 Operations Manager Mike.ockenga@ties.k12.mn.us Managed Services

32. SMAR TIES B OOTH (G REENWAY ) Sign up for 15 session on any IT topic 2:00 pm to 4:00 pm Today 9:00 am to 11:00 am Tuesday 2:00 pm to 4:00 pm Tuesday Free to conference attendees

33. G IVE A WAY Free Standard Microsoft Active Directory Assessment Managed Services

34. Q UESTIONS : Managed Services