1. Government 2.0: Next Stage of eTransformation in Public Administration Oleg Petrov, Program Coordinator, e-Development Thematic Group, Global ICT Department, The World Bank E-Transformation for Competitiveness and Growth Minsk, Belarus, 30 June 2010

2. ICT as a Critical Enabler for Govt Transformation No reform strategy can ignore the role of ICT today –Public sector reform strategy, which does not take fully into account the digital dimension will be outdated upon arrival –e-Government needs to be an integral part of public sector/administrative reform agenda. Private sector has been forced to adjust due to tight competition in the increasingly digital global economy –Many government agencies risk to become dinosaurs of the 21 st century unless they do the same! –Sharing knowledge is critical to create a form of peer pressure and to avoid reinventing the wheel 2

3. 3 E-Government Vision: Leveraging ICT to Transform Service Delivery India: E-services reduced bribe-payments E-government: Cost effective solutions to improve service quality Ghana: Customs clearances went from 2 -3 weeks to 1-2 days with a 50% increase in revenue after applying IT systems. Korea: Investment of $80 million in e-procurement generated $2.7 billion in annual savings Source: Survey of e-government projects in India, IC4D 2009

4. Source: Adapted from Elena Crescia, Presentation at World Bank on ‘Measuring E-Gov impact: The Experience of Sao Paulo, Brazil’, February 9, 2006 Savings from e-Procurement in Sao Paulo, Brazil (2004) Costs IT development implementation $890,000 Data process and integration $446,927 Training$55,866 Hardware$279,330 Total$1,672,123 Maintenance$534,078 per annum Savings Savings in government processes $34 mill Savings in government prices (paid 25% less in prices) $73 mill Subtotal savings for government $107 mill Savings for Private Sector $35 mill Total savings:$142 mill Investment recouped in 5.7 days

5. But ICT investments are also risky Guardian headline: “£2bn cost of government’s IT blunders” (January 5, 2008) The Economist (Feb 18, 2008): “Although hopes have been high and the investment has been huge, so far the results have mostly been disappointing…” Gartner Research (October 19, 2006): “On an average, $8 out of every $10 spent in IT is “dead money” – not contributing directly to business change and growth”. Risks are high, though a lot learnt since the early days Partial Failures 50% Total Failures 35% Successes 15% Source: Richard Heeks. 2003. “Most e-Government-for-Development Projects Fail: How Can Risks be Reduced?”. IDPM i-Government Working Paper no. 14 e-Government initiatives in Developing Countries Key lesson: Smarter IT spending needed

6. Old Model: Gov 1.0 High Costs – Limited Results Gov 1.0: Computerizing the “Brick and Mortar” (industrial age) government: –Ignoring or reinforcing organizational silos –Limited back-end integration and sharing –Limited process re-engineering that does not leverage the full power of ICT –Limited change management –Limited participation of the citizens –Limited use of Web 2.0 technologies Results: limited (as could be expected!) but many lessons learned (and we need to share them widely!)

7. New Model: Government 2.0 Maximizing Transformational Impact of ICT Gov 2.0 – next-generation model of ICT-enabled govt transformation into open, participatory, citizen-driven and highly integrated government (both vertically and horizontally): –Breaking down organizational silos, creating horizontal, whole- of-govt structures, communities and practice groups –Comprehensive back-end integration and sharing corporate services and systems –Comprehensive process re-engineering that leverages fully the power of ICT (rethinking government in the information age) –Comprehensive change management (“the human factor”) –Active participation of the citizens in policy and decision-making and service design and delivery (Open Government paradigm) –Widespread use of Web 2.0 technologies, approaches and values (openness, sharing, collaboration, trust etc)

8. Key Elements of Government 2.0 Model From citizen-centric to citizen-driven approach (focus on the demand side): USA, Canada, UK e-Inclusion-for-all & Multi-channel delivery of services, e.g via mobile phones, call centers, single window centers and portals: Canada, Brazil, Australia, Korea, UK, Singapore, India, Sri Lanka Public-private partnerships: US, India, Ghana, Czech Republic, Estonia Whole-of-government perspective: Singapore, US, UK, Australia, Canada Sharing infrastructure, applications and services, including via Cloud Computing: US, Canada, UK, Australia, Korea, Japan, Denmark, New Zealand E-Leadership from the very top of Government and the growing role of CIOs as key enablers and change agents: US, UK, Singapore, Canada, Estonia, Sri Lanka, Rwanda, Korea Re-engineering/admin reform before automation: UK, USA, Canada, Singapore, Estonia Change management: Canada, UK, US, Sri Lanka Maximum openness, transparency and accountability: US, UK, Canada Secure identification: Belgium, Portugal, Estonia, Malaysia, Pakistan 8

9. The Future: The Vision of Government for the Third Millennium Service-oriented: Citizen is the Customer and Customer is the King! We need a new religion - the cult of the Citizen - in the public administration! Open and Citizen-Driven: Citizens are increasingly engaged in governance, service delivery & transformation (from e-Gov to Open Gov and to self-service government), e.g via Web 2.0 tools Joined-up: Many jurisdictions /agencies - One Government, using enterprise architecture and interoperability frameworks Ubiquitous/Mobile: Government @ your fingertips (e.g by using mobile delivery channels) Personalized/Customized: MyGov (iGoogle/OnStar model) Collaborative: Public–private joint service delivery, outsourcing, mashups, shared services & cloud computing

10. 10 Thank you! Oleg Petrov, Program Coordinator, e-Development Thematic Group, Global ICT Department, World Bank/IFC opetrov@worldbank.org Join our mailing list: edevelopment@worldbank.orgedevelopment@worldbank.org Access our knowledge base: http://www.worldbank.org/edevelopmenthttp://www.worldbank.org/edevelopment or www.worldbank.org/ictwww.worldbank.org/ict