1. Contemporary Leadership Issues

2. Leadership vs. Management Leaders set the vision and strategy. Managers interpret the vision and implement the strategy. Leaders influence individuals and/or groups to achieve goals and results. Managers provide structure and a system to obtain results. Leaders -Setting a Direction -Aligning People -Motivating and Inspiring People Managers -Planning and Budgeting -Organizing and Staffing -Controlling and Problem Solving

3. What is Emotional Intelligence? Emotional Intelligence is the ability to monitor one’s own and others feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. Individuals or groups who attend to emotion in the self in others and in the social situation and who can manage their own emotion appropriately have an advantage in life and at work. The skill set through which employees treat emotions as valuable data in navigating a situation.

4. “I’ve learned that people will forget what you said. People will forget what you did. But people will never forget the way you made them feel.” Maya Angelou

5. FIVE PRINCIPLES OF EMOTIONS 1.Emotions are an important source of information. 2.If we don’t pay attention to our emotions, we will act them out. 3.We can try to hide emotions, but we are not as good as we think. 4.Major decisions tend to incorporate emotions to be effective. 5.Universal emotions exist, but cultures display them differently.

6. The Components of EI Self Awareness Motivation Self Governance Empathy and Relating to Others Social Skills

7. Research on Emotions in the Workplace The evidence is overwhelming that experiencing and expressing positive emotions and moods tends to enhance performance at individual, group and organizational levels:  More creative and flexible in complex situations.  Adopt innovative problem-solving strategies.  More Win-win conflict resolutions.

8. © Salisbury Consulting

9. Primary cause of derailment in executives involved deficits in emotional competence: ●Difficulty handling change. ●Inability to work in a team. ●Poor interpersonal skills.

10. “ Anyone can become angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that is not easy” Aristotle The Nichomachean Ethics

11. Analyzing Hot Buttons Intent/Impact Losses Control/Approval Nature of Relationship © Salisbury Consulting

12. “The most powerful agent of growth and transformation is something much more basic than any technique; a change of heart.” John Welwood John Welwood

13. The Five Practices of Exemplary Leadership® Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart

14. Model the Way Clarify values by finding your voice and affirming shared ideals. Set the example by aligning actions with shared values.

15. Inspire a Shared Vision Envision the future by imagining exciting and ennobling possibilities. Enlist others in a common vision by appealing to shared aspirations.

16. Challenge the Process Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve. Experiment and take risks by constantly generating small wins and learning from experience.

17. Enable Others To Act n Foster collaboration by building trust and facilitating relationships. n Strengthen others by increasing self- determination and developing competence.

18. Encourage the Heart Recognize contributions by showing appreciation for individual excellence. Celebrate the values and victories by creating a spirit of community.