1. GPS Alliance Information Technology What we do

2. Who we are  Christopher – Information Technology Manager –Management of Dean’s Office IT staff, Project Management, Server Management, IT Equipment Budgets and Purchasing, Helpdesk Management, Network and Phones Management, Central Systems Implementation and Management, Relationship with Central IT/Service Unit/Collegiate IT Staff.  Soni – Information Technology Specialist –Web System and Database System Development, Project Management, Business Intelligence, Data Analysis  Patrick – Information Technology Specialist –Help Desk Support, Student Staff Management, Server Management, Web Systems and Database Systems Support, Network and Phone Support 2

3. Who we are  Josh Eckhoff and Shehan Liyanage – Helpdesk Support 3

4. Central Groups  Net People - Christopher  Data Analysts – Soni  WorkflowGen Consortium - Christopher  FileMaker User Group - Soni  Administrative Information Technology Contacts - Christopher  Active Directory - Patrick  Help Desk Support Consortium - Patrick 4

5. Work Categories  Help desk support  Web/database system planning and development  Server Administration  Data security planning  Central systems and technology initiatives  Equipment planning and purchasing 5

6. Keeping Up With Technology 6

7. …. 7

8. Help Desk Fun 8

9. Data Security 9

10. Help Desk Support – Solved Incidents: 2009-2011 10

11. Help Desk Support – Solved Incidents: 2009-2011 11

12. IT Project Management 12

13. Project Management Hours 13

14. Systems/Initiatives to Highlight  Google  Ucosmic – ucosmic.org  PeopleSoft  Data Warehouse Connectivity  Constituent Relationship Management (CRM)  Business Intelligence  WorkflowGen 14

15. How do we plan a system? 15

16. Struggles  Communication  Managing expectations - Video –Needs identified – because I’ve heard it doesn’t mean it is being worked on. What gets worked on? What is the process of prioritization?  Follow-up on delayed projects –A project is delayed, move on to other things while issue is being resolved, list of new requests gets long…. 16

17. Workplan  Medium-sized project – generally 4 months to complete with a project workload of 2 in the peaking part of process, 2 in the initiating or waning stage and some minor tasks sprinkled in.  Long-term - Part of intranet with data flowing from the IT Project Management solution  Short term – Google Site/Knowledge Base page 17

18. Discussion  What do we hope to get out of the discussion?  Specific examples of things that haven’t been working  Suggestions 18