1. People in Design Damian Gordon

2. People in Design Why do we care about people in design? – Because we build software systems for other people, so we have to give as much thought about how these people (the users) will experience the system, as we do in the building on the internal logic of the system.

3. People in Design How do we represent people in design?

4. People in Design How do we represent people in design? – It’s worse than you think.

6. People in Design Let’s take an example, users of facebook:

8. Non-Registered Users View publicly available profiles Register to join facebook

9. Registered Users Log in View publicly available profiles Update own profile Post on walls Add an app Log out Look at friends updates

10. Users Log in View publicly available profiles Update own profile Post on walls Add an app Log out Look at friends updates Registered Users Non-Registered Users Register to join facebook

11. People in Design Let’s take another example, e-mail:

12. e-Mail Read new messages Log in Delete messages Send new messages Create mailing list Log out Reread old messages Registered Users

13. e-Mail Read new messages Log in Delete messages Send new messages Create mailing list Log out Reread old messages Registered Users

14. e-Mail Read new messages Log in Delete messages Send new messages Create mailing list Log out Reread old messages Registered Users Administrator

15. e-Mail Read new messages Log in Delete messages Send new messages Create mailing list Log out Reread old messages Registered Users Administrator

16. e-Mail Read new messages Log in Delete messages Send new messages Create mailing list Log out Reread old messages Registered Users Administrator Create new email account Delete email account