1. UC, OK, but... Data News Business Forum Tom Van Wint

2. My definition UC is not a product Instead, UC is a combination of products, tied in a way that any device can use any resource UC is therefore a concept

3. UC vs UM Unified Messaging takes care of all non-real- time communications (mail, fax, SMS,...) Unified Communications takes care of all real- time communications (voice, video,...) But what is voicemail then? And what is voicemail-to-mail then?

4. Components Communication channels – Mail – Fax – Voice (and voice conferencing) – Video (and video conferencing) – Chat (IM) – Presence – Desktop sharing Devices – PDA – Fax – Phone (mobile or fixed) – Video equipment – PC

5. Arguments Project delays because you don’t know HOW to contact a colleague? CapEx is evil! (Is it?)... and a bunch we’ve already heard about during the transition to IP telephony

6. The green grass at the other side... One voicemail system, preferrably the Office Presence identification Integrated messaging, such as fax, mail and voicemail Instant Messaging Conferencing (audio & video)

7. The green grass at this side... Which voicemail system? Why not forward? Presence should be managed, but... Fax-to-mail, sound on platforms such as Citrix Is IM really “more productive”? And is it “instant”? Is conferencing a UC feature? Who takes credit?

8. Device centric to User Centric A MUST READ: SIP Communications for Dummies SIP URIs and consequences Increased complexity for techs?

9. Processes... Some funny examples Demo of IM to backoffice Star Trek The Ends of the Saucage

10. My crystal ball UC will become a standard feature in any communication system The cloud...

11. My crystal ball The McCloud...