1. IT Governance Drivers of Process Maturity Roger Debreceny School of Accountancy Shidler College of Business rogersd@hawaii.edu Glen L Gray California State University at Northridge glen.gray@csun.edu

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3. Which comes first? 3

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5. Research Questions 5 Dimensions of IT Governance Dimensions of Process Maturity Processes Maturity Time Alignment Structure Compliance

6. OK, LHS FIRST 6

7. Process maturity 7 Enterprise Architecture is what, exactly? Winning seven Tours is easy compared with getting to Level 5! The coach has a plan we follow in every game

8. Process Maturity We use  CobiT as the foundation for process definitions All 34 processes, from strategy to tactics to delivery  The CobiT implementation of CMM 8

9. Attributes Levels Generic Maturity Model

10. The Methodology-Process Maturity Identify process owner(s) for each of the 34 processes Meet with each of the process owners Introduce the control objectives behind each of the processes Ask them to self-assess maturity on each of the six dimensions of process maturity Each interview takes from 0.5  1.5hours From five to fifteen interviews per entity

11. NOW THE RHS 11

12. The Methodology-IT Governance Interview the CIO using structured questionnaire Assess all aspects of governance/environment Organization of IT Level of compliance Strategic importance of IT Technology Business/IT alignment Rate of change

13. The Study Large field study of 51 organizations  Medium size to very large International  Germany/Austria 14  USA17  Canada4  Singapore4  Mexico4  Philippines9

14. RESULTS 14

15. The Big Picture on the LHS 2.2 2.5 2.3 2.0 POAIDSME

16. Data reduction prior to regression 16 Maturity 450+ data points Governance 250+ data points

17. RHS Variables 17 CENTRALCentralized IT organizations DECENTRALDecentralized IT organizations OUTSOURCELevel of outsourcing STRATEGYBusiness/IT alignment – “strategy” VISIONBusiness/IT alignment – “vision” RISKManagement of risk ENVIRONIT environment SIZESize: factorized from personnel, servers and clients. SWARESoftware complexity HWAREHardware complexity DEVTLevel of development of country

18. Results 18 CENTRALCentralized IT organizations DECENTRALDecentralized IT organizations OUTSOURCELevel of outsourcing STRATEGYBusiness/IT alignment – “strategy” VISIONBusiness/IT alignment – “vision” RISKManagement of risk ENVIRONIT environment SIZESize: factorized from personnel, servers and clients. SWARESoftware complexity HWAREHardware complexity DEVTLevel of development of country

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