1. Welcome to MGTO 120 Introduction to Management

2. © Emily & Jian, MGTO120 Summer 2006, HKUST 2 Today’s Agenda  Introduction — who we are?  Introduction — this course  Syllabus  Course overview  Chapter 1 — Basic concepts  Tutorial — discussions and exercises

3. © Emily & Jian, MGTO120 Summer 2006, HKUST 3 Instructor  Emily Huang  Office: RM 4383  E-mail: mnhgh@ust.hk mnhgh@ust.hk  Office hours: Tue. & Thu., by appointment, via email.  Jian Liang  Office: RM 4383  E-mail: mnjian@ust.hk mnjian@ust.hk  Office hours: Tue. & Thu., by appointment, via email.

4. © Emily & Jian, MGTO120 Summer 2006, HKUST 4 Who are we? Emily  4 th -year ph.d. student, MGTO  Research interest: OB/HR (particularly: Emotions in organization, employee self- concept, leadership, HRM)  Comes from: mainland China

5. © Emily & Jian, MGTO120 Summer 2006, HKUST 5 Who are we? Jian  4 th -year Ph.d. student, MGTO  Research interest: Social exchange theory, Social exchange theory, Leadership behavior Leadership behavior Research methodology Research methodology  Comes from: mainland China

6. © Emily & Jian, MGTO120 Summer 2006, HKUST 6 Who are we? John, who are you?

7. © Emily & Jian, MGTO120 Summer 2006, HKUST 7 Who are you? Name? Name? Major? Major? Interest? Interest? WHY MGTO120? WHY MGTO120? Anything else you want to share with us? Anything else you want to share with us?

8. © Emily & Jian, MGTO120 Summer 2006, HKUST 8 This course…… Class Duration : Jun05 to Jul 07 Class Duration : Jun05 to Jul 07 Add/Drop Deadline : Jun 08 Add/Drop Deadline : Jun 08 Very intensive! (3 hours a day, 3 classes a week, 5 weeks in total) Very intensive! (3 hours a day, 3 classes a week, 5 weeks in total) Class: Lecture - break – Tutorial Class: Lecture - break – Tutorial Multiple “learning vehicles” (cases, videos, role plays, and other in-class exercises) Multiple “learning vehicles” (cases, videos, role plays, and other in-class exercises)

9. © Emily & Jian, MGTO120 Summer 2006, HKUST 9 This course…… What is Management? What is Management? Why it is important? Why it is important? What is an Organization? What is an Organization? What do managers do? What do managers do? What Makes A Good Manager? What Makes A Good Manager? How does this relate to you? How does this relate to you? …… ……

10. © Emily & Jian, MGTO120 Summer 2006, HKUST 10 Syllabus…… learning objectives -- after this course, you will be able to… learning objectives -- after this course, you will be able to… - Know the development of management ideas - Understand major management concepts and theories - Apply management concepts and theories in real-life situations - Discuss individual factors in organizational success (motivating, deciding) - Discuss key group factors in success (communication, leadership, power) - Discuss organizational design, how to structure an organization - Discuss how to fit with the environment - Discuss organizational culture and change - Discuss current management challenges

11. © Emily & Jian, MGTO120 Summer 2006, HKUST 11 Syllabus…… Course Materials Course Materials - Textbook (required): Stephen P. Robbins & Mary Coulter (2005). Management (8th Edition). Prentice Hall with CD Stephen P. Robbins & Mary Coulter (2005). Management (8th Edition). Prentice Hall with CD - Other references - Course notes: Access course website at http://teaching.ust.hk/~mgto120s Access course website at http://teaching.ust.hk/~mgto120s - Handouts in class:

12. © Emily & Jian, MGTO120 Summer 2006, HKUST 12 Syllabus…… Rules & Expectations Rules & Expectations - Attendance ！ - Participation ！ - Academic integrity ！ - Team work ! - Feedback ! ----together we make this summer course interesting and fruitful!!!

13. © Emily & Jian, MGTO120 Summer 2006, HKUST 13 Syllabus…… Exams & Grades Exams & Grades - Attendance & Participation 15% - Group project 15% - Midterm exam 35% - Final exam 35% --------------------------------------------- Grade A B C D F Max 22% 40% 32% 4% 2%

14. © Emily & Jian, MGTO120 Summer 2006, HKUST 14 PRS & Index Card check out a PRS device (from the AV counter, Rm 1030, lift 1) check out a PRS device (from the AV counter, Rm 1030, lift 1) Index Card Index Card - Name (put down your Chinese AND English name if you have one) - PHOTO - Major / Year - Contact (Email and/or phone) - What You Hope to Learn from this class

15. © Emily & Jian, MGTO120 Summer 2006, HKUST 15 Questions? before we go to the chapters?

16. © Emily & Jian, MGTO120 Summer 2006, HKUST 16 Course Overview - A Big Picture & Where We Are Management (Robbins & Coulter) Part 1 Basic Concepts (Ch1) Part 2 Context (ch3-5) Part 1 Retrospect (ch2) Part 3 Planning (ch6-9) Part 4 Organizing (Ch10-13) Part 5 Leading (Ch 14-17) Part 6 Controlling (Ch 18,19) What we will cover today

17. © Emily & Jian, MGTO120 Summer 2006, HKUST 17 Ch.1 Introduction to Management and Organizations Your understanding first!

18. © Emily & Jian, MGTO120 Summer 2006, HKUST 18 Ch.1 Introduction to Management and Organizations WHAT IS MANAGEMENT?  Process of coordinating work activities so that they are completed efficiently and effectively with and through other people

19. © Emily & Jian, MGTO120 Summer 2006, HKUST 19 Ch.1 Introduction to Management and Organizations WHAT IS MANAGEMENT?

20. © Emily & Jian, MGTO120 Summer 2006, HKUST 20 Ch.1 Introduction to Management and Organizations WHAT IS AN ORGANIZATION? An Organization Defined An Organization Defined A deliberate arrangement of people to accomplish some specific purpose A deliberate arrangement of people to accomplish some specific purpose Common Characteristics of Organizations Common Characteristics of Organizations Have a distinct purpose (goal) Have a distinct purpose (goal) Composed of people Composed of people Have a deliberate structure Have a deliberate structure

21. © Emily & Jian, MGTO120 Summer 2006, HKUST 21 Ch.1 Introduction to Management and Organizations  We are members of MANY organizations Examples??? HKUST, Dance Society, Math Society, Spaghetti Club, Companies you are working for? …

22. © Emily & Jian, MGTO120 Summer 2006, HKUST 22 Ch.1 Introduction to Management and Organizations UNIVERSALITY OF MANAGEMENT UNIVERSALITY OF MANAGEMENT

23. © Emily & Jian, MGTO120 Summer 2006, HKUST 23 WHO ARE MANAGERS Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. Ch.1 Introduction to Management and Organizations

24. © Emily & Jian, MGTO120 Summer 2006, HKUST 24 Managerial Levels Ch.1 Introduction to Management and Organizations

25. © Emily & Jian, MGTO120 Summer 2006, HKUST 25 Ch.1 Introduction to Management and Organizations WHAT DO MANAGERS DO? Three categorization schemes:  Management Functions  Management Roles  Management Skills

26. © Emily & Jian, MGTO120 Summer 2006, HKUST 26 Ch.1 Introduction to Management and Organizations MANAGEMENT FUNCTIONS Planning: “doubling our market share in five years...” Planning: “doubling our market share in five years...” Organizing: “who do what to increase our market share” Organizing: “who do what to increase our market share” Leading: “Good job!...when you complete, you’ll be promoted” Leading: “Good job!...when you complete, you’ll be promoted” Controlling: “...this part still does not reach the standard” Controlling: “...this part still does not reach the standard”

27. © Emily & Jian, MGTO120 Summer 2006, HKUST 27 Ch.1 Introduction to Management and Organizations MANAGEMENT FUNCTIONS

28. © Emily & Jian, MGTO120 Summer 2006, HKUST 28 Ch.1 Introduction to Management and Organizations MANAGEMENT ROLES Interpersonal: Roles that involve people (subordinates and persons outside the organisation) and other duties that are ceremonial and symbolic-figurehead, leader, liaison Interpersonal: Roles that involve people (subordinates and persons outside the organisation) and other duties that are ceremonial and symbolic-figurehead, leader, liaison Informational: Roles that involve receiving, collecting and disseminating information-monitor, disseminator, spokesperson Informational: Roles that involve receiving, collecting and disseminating information-monitor, disseminator, spokesperson Decisional: Roles that involve making choices-entrepreneur, disturbance handler, resource allocator, negotiator Decisional: Roles that involve making choices-entrepreneur, disturbance handler, resource allocator, negotiator

29. © Emily & Jian, MGTO120 Summer 2006, HKUST 29 Ch.1 Introduction to Management and Organizations MANAGEMENT SKILLS Technical: Knowledge and proficiency in a specific field Technical: Knowledge and proficiency in a specific field Human: The ability to work well with other people Human: The ability to work well with other people Conceptual: The ability to think and conceptualize about abstract and complex situations concerning the organization Conceptual: The ability to think and conceptualize about abstract and complex situations concerning the organization

30. © Emily & Jian, MGTO120 Summer 2006, HKUST 30 Ch.1 Introduction to Management and Organizations MANAGEMENT SKILLS

31. © Emily & Jian, MGTO120 Summer 2006, HKUST 31 What Makes a Good/Not-so-good Manager? Management Skills What Makes a Good/Not-so-good Manager? Management Skills Technical Professional, Professional, Goodwill, willing to share his knowledge Goodwill, willing to share his knowledgeHuman Good coordinator Good coordinator Gain People ’ s support Gain People ’ s support Charming Charming Friendly Friendly Nice NiceConceptual Ability to think Ability to think Logical Logical Fast mover Fast mover Chance/ Risk Taker Chance/ Risk Taker Lack of Knowledge Lack of Knowledge Not Organized Not Organized Difficult to find, always not in the office Difficult to find, always not in the office Talking but not working Talking but not working Highly paid Highly paid Not presentable Not presentable Careless Careless Not communicate with Team members Not communicate with Team members Not care about group members Not care about group members Good ManagerNot-so-good Manager

32. © Emily & Jian, MGTO120 Summer 2006, HKUST 32 Good/Not-so-good Manager? Good/Not-so-good Manager? Examples? Video, exercises, and discussions

33. © Emily & Jian, MGTO120 Summer 2006, HKUST 33 Homework (remember, this course is to HELP you to think critically, but it is YOU who THINK): Try to view some real-life situations from the management perspectives – what are the relevant management issues /problems involved in this situation? Who is playing the manager’s role? How is he/she perform? What would be your suggestions/solutions? Try to view some real-life situations from the management perspectives – what are the relevant management issues /problems involved in this situation? Who is playing the manager’s role? How is he/she perform? What would be your suggestions/solutions? How to summarize these issues using POLC, IID, CHT, or other approaches? How to summarize these issues using POLC, IID, CHT, or other approaches? Try to compare, contrast, and connect the three approaches to what managers do – POLC, IID, CHT Try to compare, contrast, and connect the three approaches to what managers do – POLC, IID, CHT Think about examples of “traditional” and “new” organizations – what are the different characteristics, and why is it? Think about examples of “traditional” and “new” organizations – what are the different characteristics, and why is it?

34. © Emily & Jian, MGTO120 Summer 2006, HKUST 34 Next class... Chapter 2 talks about where our management ideas came from: Management Yesterday and Today Chapter 2 talks about where our management ideas came from: Management Yesterday and Today Will begin class at 2:00pm Wed., probably with a PRS question from Chapter 2 Will begin class at 2:00pm Wed., probably with a PRS question from Chapter 2