1. English conversation

2. Different Cultures Schedule Opposite of polite agenda
Programme of work to do
interrupt
Without words
rude
How someone looks
Non verbal
Say something is very good
Appearance
Speak when another person is speaking
Compliment
List of subjects to discuss in a meeting

3. Listening C2.10
Russia 1
Why is it important not to give an even number of flowers (e.g. 8, 10, 12) as a present? 2
Why shouldn’t you smoke in Red Square Moscow? 3
Why do you have to leave your coat in a cloakroom when you go into a restaurant or theatre? 4
If you visit someone in their home in winter, why should you take a pair of indoor shoes with you?
Japan 1
Why shouldn’t people speak loudly or show anger when speaking to Japanese people? 2
Why is it important not to pour your own drink when you are with friends or people you know? 3
Why should westerners stand further away than is normal for them when they are in conversation with Japanese people? 4
Why do you have to take a shower before you go into a Japanese communal bath?

4. Different Cultures Sweden France Germny
It’s important to be serious in a work situation. They don’t mix work and play so you shouldn’t make jokes like we do in the U.K and USA when you first meet people. They work in a very organised way and prefer to do one thing at a time. They don’t like interruptions or sudden changes in the schedule. Punctuality is very important so you should always arrive on time for appointments. At meetings it’s important to follow the agenda and not interrupt another speaker. If you present to your class or seniors you should focus on facts and provide supporting evidence and technical information. You should prepare well. You may use family names for friends or colleagues but you must use surnames for strangers or the first time you meet someone.
Sweden
France
Germny

5. Japan India China France Italy Spain
Politeness and good manners are very important especially in formal situations. Business cards are also important and are exchanged when you first meet. They always look at them carefully, so you should do the same as they might think you’re rude if you don’t. A lot of communication is non verbal. They are very good listeners and may ask a lot of questions to check they understand everything. In a conversation they wait a longer than westerners before they answer. It is important that you do not speak in those long pauses when waiting for a reply. In their culture it is rude to say ‘No’ or disagree. When they say ‘Yes’ it may mean ‘I understand’ and when they smile it might mean that they don’t know what to say.
People and personal relationships are more important than time and schedules, which are flexible. People may be late for an appointment, although they are more punctual in the north of the country than in the south. Some people think that their way of working is disorganized and inefficient. In meetings they don’t feel they have to follow an agenda or speak only in turn. They interrupt each other and often all talk at the same time. Sometimes it seems like they are arguing. The often use body language when they are talking.
Appearance and good manners are important, so you should dress well and be polite, but you don’t have to be formal. Food is also a very important part of life, so remember to compliment them on their cuisine.
Japan
India
China
France
Italy
Spain

6. Crossing Cultures How do you greet Family members? Close friends?
Colleagues?
Visitors?
How do you address
Family
Friends
Colleagues
How punctual are people for
Meetings
Social events
Class
dates
How separate is work from private life?
What do people take when they are invited to dinner, a meeting or event?

7. Modal Verbs
In England you ______________ hold the door open for someone else.
In Germany you _________ cut your potatoes with a knife
In Saudi Arabia you ___________ burp after eating food.
In Japan you ________ reuse chopsticks.
In Australia you _________ ride Kangaroos.

8. Different Cultures Linear-active Multi-active Reactive
Do one thing at a time
Are punctual
Follow timetables and schedules
Rarely interrupt
Focus first on the job and finishing it on time
Do several things at the same time
Prefer flexibility to fixed timetables and schedules
Often interrupt
Think personal relationships are as important as the job
Follow the timetable of the person they are doing business with
Do not express individual opinions or disagreement
Listen carefully and do not interrupt

9. Listening 14/15 Linear-active Multi-active Reactive Habit
Type of culture
Punctual
Unpunctual
Long pauses in conversation
No long pauses in conversation
A lot of eye contact
Very little eye contact
Stand close together
Stand further away
Use gestures a lot
Use gestures a little

10. Explain Wai Saving Face Kraeng Jai Who pays the bill Respect to elders
Sharing opinions

11. Your culture

12. Do’s and Don’ts England / Britain Table manners Don’t be intrusive
Be critical
Be polite
Showing your success
Shake hands
Pub
Queue
Sex / Politics / Size
How much did you pay for your glasses?
Why did you come to Thailand?

13. Lower your body slightly
Thailand Do’s
Buddha images
Dress
Shoes
Monks
Keep calm
Spoon
Lower your body slightly
Smile
Enjoy yourself
Thailand Don’ts
Thai Royal Family.
Cross your legs
Thai woman
Affection in public
Sunbathe
A Thai person’s head
Feet
Shout or be angry
Buddha images
Alcohol