1. Effective Leadership and Management in Nursing CHAPTER EIGHTH EDITION Motivating and Developing Staff 17

2. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Learning Outcomes 1.Describe how motivation and ability affect job performance. 2.Discuss how different theories explain motivation. 3.Explain how orientation, preceptors, and on-the-job instruction can help motivate staff.

3. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Learning Outcomes 4.Describe the benefits of nurse residency programs, career advancement strategies, and leadership development on motivation. 5.Discuss why succession planning is essential to the future.

4. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Categories of Job Performance Daily job performance Attendance Punctuality Adherence to policies and procedures Absence of incidents, errors, and accidents Honesty and trustworthiness

5. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Motivated Employees Are preferred by nurse managers Strive to find the best ways to do their jobs Are more likely to be productive than nonmotivated employees

6. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Content Theories Emphasize individual needs or rewards that may satisfy those needs Two types –Instinct  Instincts are inherited –Need  Motives are learned behaviors

7. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Content Theories Instinct theories criticized for inability to pinpoint motivating behaviors and awareness of variability in strengths of instincts across individuals

8. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Process Theories Emphasize how motivation works to direct staff's performance Process theories include: –Reinforcement –Expectancy –Equity –Goal-setting

9. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. SullivanOrientation Reduces new employee's anxiety Socializes employee into the workplace Contributes to unit effectiveness Corrects unrealistic expectations Reduces turnover

10. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan On-the-Job Instruction New employee is assigned to an experienced nurse peer, preceptor, or nurse manager Employee learns on the job Employees serving as educators must be selected wisely and prepared for the task

11. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. SullivanPreceptors Preceptor model assists new nurses and rewards experienced staff nurses Socializes new nurse and familiarizes with unit functions Preceptor is role model who demonstrates tasks and problem solving, evaluates, and provides feedback

12. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. SullivanMentoring Occurs over longer period and involves greater investment of energy than precepting Typical stages of mentor–mentee relationship: –Initiation –Mentee stage –Breakup –Lasting friendship

13. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Coaching and Nurse Residency Programs Coaching helps employee focus on solving a specific problem or conflict Residency programs acclimate new nurses to the workplace –Typically include educational and emotional components –New nurse is paired with nurse partner (peer, preceptor, facilitator, etc.)

14. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Career Advancement Clinical ladder program –Horizontal promotion  Rewards excellent nurse without promotion to management –Clinical ladder  Includes clinical apprentice, colleague, mentee, leader, and expert

15. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Career Advancement Clinical ladder program Horizontal promotion Rewards excellent nurse without promotion to management Clinical ladder Includes clinical apprentice, colleague, mentee, leader, and expert

16. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Leadership Development Developing internal staff –Cost-effective –Based on proven skills and strengths of the candidates –Retains high-performing staff –Program designed on the organization's specific needs

17. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Succession Planning Crucial because of aging workforce and overall shortage of nurses Consists of: –Identifying core competencies for each level of management –Recognizing potential recruits –Providing opportunities for development and growth