1. Supervisory Visits and Compliance Reviews

2. Why? Ensure the project is managed in accordance with the goals & objectives of the MFH program Preserve the value of the property Ensure that the project is maintained to provide housing that is decent, safe, sanitary, and affordable

3. Key Areas Examined Inspection of grounds, exteriors, common areas, dwelling units Review occupancy procedures, rent charge calculations, project’s financial systems & controls Maintenance and Preventive Maintenance Programs

4. Completed before the SV RD Notification Letter Tenant Notification by management Desk Review by RD

5. Physical Inspection Examine the ground’s, exteriors, common areas, and interior units. Adequate Maintenance 30 units or less = 6 occupied units 31-74 units = 10 occupied units + vacant units

6. Physical Conditions Standards of Physical Conditions Performance Standards –7 CFR 3560.103(a)(3) Maintenance Procedures –7 CFR 3560.103(b)

7. Maintenance Procedures Preventive Maintenance Response to calls Work Orders Inspections Energy Conservation Tenant Damages Accessibility Issues

8. On-site Review Project records –Marketing materials –Applications –Waiting List May request copies of: –Lease, Occupancy Rules, Tenant Selection Plan, Bank Statements, Advertising, Insurance Declaration page –Form sent out with SV letter

9. Posters & Postings Equal Housing Opportunity Poster Tenant Grievance Procedure “And Justice for All” Affirmative Fair Housing Plan Occupancy Rules Office Hours & Phone Number and Emergency Phone Numbers Latest Rent Increase

10. Tenant Files Selected by MFIS by identified risk factors –Income less than <$3000 –Medical Deductions –Initial Certification –Move Out –Evictions »Remaining tenant files randomly selected

11. Tenant File Review Release of Information Forms –Wage Matching Adequate Documentation Proper Verification Annual Income/Adjusted Annual Income in accordance with: –HUD 24 CFR 5.609 and 5.611 –HUD Handbook 4350.3, Chapter 5 Determining Income and Calculating Rent

12. Tenant Interview Grievance Process Certification/Verification Maintenance/Repairs –Process and Response –Reasonable Accommodation General Questions

13. On-site Review Compliance Management Requirements Financial Requirements Occupancy Requirements Site Staff Maintenance Systems Capital Planning & Cash Flow Cash Controls Cost Controls Insurance & Reserve Accounts IOIs Occupancy Review Tenant/Management Relations

14. Compliance Review Waiting List Management Plan Review lease & application Ineligible occupant of fully accessible unit Inspection of project to determine if physical barriers. Review Transition Plan Interview tenants/Community Members

15. 504 Transition Plan Civil Rights Laws 'Accessibility Requirements That Apply to the MFH Program –Appendix 5 to HB-2-3560 Self Evaluation and Transition Plans Grid for MFH architectural requirements Frequently Asked Questions to Civil Rights – Related Compliance Issues