1. Strategic Plan and Annual Performance Plan
Parliamentary Portfolio Committee on Telecommunications and Postal Services
21 April 2015

2. Contents 1.Overview 2. Strategic Priorities
3. Strategic Objectives, Indicators and Annual Targets
5. Financial Statements
6. Conclusions

3. Overview
SITA has developed a transformation strategy to make the agency work.
The SITA Annual Performance Plan (APP) is aligned to SITA’s strategic plan.
Accountability and good governance are at the core of SITA’s operations.
Restoring our customers confidence in the agency is one of our key strategic drivers, under the general banner of customer centricity.
SITA continues to strive to improve services delivered to customers so that the depth and breadth of operational grows and ultimately value for government and citizens is enhanced.
Transformation and modernisation of our procurement processes is vital.
Numerous critical flagship projects such as e-Government and e-Cabinet are gaining traction
SITA’s bandwidth has been upgraded by 43 percent resulting in significant cost saving to customers
SITA’S core network infrastructure is being upgraded and refreshed to deliver further benefits to customers and enable e-Government roll out

4. Electronic Government Building a healthy organisation
Strategic Priorities
Procure goods and services at a lower cost than any single department could on their own, within similar time frames
Deliver to customers through an efficient and service-oriented procurement process
Leverage economies of scale to provide core IT services (e.g. infrastructure & security) at market-competitive rates and productivity levels
Provide advisory services and architecture standards and ICT governance as well as transversal capabilities
Act as a thought-leader to customers to proactively identify and deliver on technology needs
Value-added
procurement A
Core IT
services B
Electronic Government
Be the driving force behind the continued digitization of public sector resources in South Africa
Set and drive the e-Government agenda for the country and drive the modernization of the public sector
Build a customer centric organisation, with motivated employees, an open and trusting culture that fully utilises employee capabilities
Building a healthy organisation C
Business Enablers D
Cybersecurity
Build an effective and robust information Security environment within the organization
Act as a leading Agency in defending South African Government information Assets (Securing South African Cyber Space)
Integrate and automate finance and procurement process
Develop transparency on costs of services provided
Develop and implement customer engagement model, implement measures to reach desired state

5. Strategic Objectives, Indicators and Annual Targets
Programme 1: Procurement
Strategic Objectives
Performance Indicators
Annual Targets
Review and improve SCM turnaround times performance
% of tender awards completed within the targeted turnaround time
85% of tender awards completed within the targeted turnaround time
% of tender contracting completed within the targeted turnaround time of 30 Days
80%of tender contracting completed within the targeted turnaround time of 30 Days
% of tenders published completed successfully/awarded
75%of tender published completed successfully/awarded
Drive economies of scale in the acquisition of large ICT goods and services
% savings on acquisition of ICT goods and services with major OEM’s
12% savings on acquisition of ICT goods and services with major OEM’s
Drive transformation agenda
% of ICT acquisition spend through SMME entities
7% of ICT acquisition spend through SMME entities
% of ICT acquisitions spend through BBBEE L1-4 compliant entities
30% of acquisitions spend through BBBEE Level 1-4 compliant entities.

6. Strategic Objectives, Indicators and Annual Targets
Programme 2: Service Delivery
Strategic Objectives
Performance Indicators
Annual Targets
Enhance efficiency of Government business processes
% implementation of e-Government
15 e-Services implemented for 2015/16
% implementation of e-Cabinet lead site implementation
50% of National Government departments trained on e-Cabinet
Approval of the award recommendation for the new IFMS project
Finalised Solution architecture
Configuration completed for testing
% implementation of Infrastructure upgrades and modernisation plan
90% of milestones completed as per plan
Interim disaster recovery data centre established
Primary data centre facility stabilisation
% implementation of Process Automation and Integration
contract & bid management
Item master
Budgeting
I recruitment
Learner management
Project management & governance , risk & compliance
% level of performance against the SLA metrics contracted
95% performance against contracted SLA metrics
Ensure a secure and dependable set of e-government services and supporting structure
Number of data loss in the e-government services
E-government security architecture
E-authentication services
Digital signatures (public key infrastructure)
Build an effective and robust information Security environment within SITA
% of ICT controls implemented according to plan
>90% of security (ICT controls) plan implemented
Vulnerability management solution
Security operations centre
NKP complaince
Physical access control system replaced
SITA employees vetted

7. Strategic Objectives, Indicators and Annual Targets
Programme 3: Financial Sustainability
Strategic Objectives
Performance Indicators
Annual Targets
Achieve Revenue Growth
% increase in revenue (year on year)
R5 390m (8% of Forecast revenue for 2014/15 of R4 692m)
Achieve Sound Financial Management
% Profitability
3% Surplus after tax
Liquidity Ratio
1.2:1
% Expenditure against approved Capex budget
90% of approved 2015/16 Capex
Programme 4: Organisation
Strategic Objectives
Performance Indicators
Annual Targets
Build a performing organisation
% Improvement on High Performing Organisation (HPO) baseline
10% Improvement on HPO baseline (All Dimension)
Programme 5: Governance & Administration
Strategic Objectives
Performance Indicators
Annual Targets
Establish effective governance practice
Compliance with Internal Control Framework
All 2014/15 MLPs resolved

8. Statement of Financial Performance

9. Statement of Financial Position

10. Cash Flow Statement

11. Conclusion
Retaining our customers and rebuilding trust amongst SITA’s customer base remains a key objective for the agency.
SITA ‘s core services need improvement , the infrastructure needs refreshing to ensure that government’s data is securely stored.
SITA is addressing procurement processes and segmenting procurement in a way that allows the agency to respond better, faster and with improved transparency.
SITA’s aspiration is to be the lead ICT agency for government hence the focused drive on addressing cultural issues, accountability, motivation, control and coordination.
Of the 1127 employees previously reported as displaced only 16 have not been placed and their matters will be resolved by end March 2015.
A more focused and condensed balance scorecard ensures that SITA’s focus on improving performance is more achievable