2. By Mr. Bruce Wiacek and Ms. Rose Collins 1 Talk or Fight? Positive Peer Pressure at Work. Copyright 1996-98 © Dale Carnegie & Associates, Inc.

3. By Mr. Bruce Wiacek and Ms. Rose Collins2 Conflict: The End or The Beginning?

4. By Mr. Bruce Wiacek and Ms. Rose Collins3 Goals Of Conflict Resolution. –Develop ethics for making choices with lasting repercussions. –Develop life skills for making choices with lasting repercussions. –Lessen the instances of violence. –Achieve an understanding and acceptance of the concept that violence is not the answer-It is the problem.

5. By Mr. Bruce Wiacek and Ms. Rose Collins4 T.O.C. ???  TOC= Theory of Constraints TOC is the thinking process and its application. By Knowing how to think, we can better understand things/conflicts swirling about us. By understanding-we can improve.

6. By Mr. Bruce Wiacek and Ms. Rose Collins5 Central Concept Realization of the principle of Cause and effect

7. By Mr. Bruce Wiacek and Ms. Rose Collins6 Parts of the TOC Process Part A: The Thinking Process (TP) This requires the answer to 3 questions: 1. What to Change? 2. What to Change to? 3. How to Cause the Change?

8. By Mr. Bruce Wiacek and Ms. Rose Collins7 Close Part B: The Tools The ways to Improve Important, Necessary resolution skills are: 1. Communication 2. Active Listening 3. Consensus Building 4. Team Building 5. Effecting Change 6. Empowerment/ Ownership Parts of the TOC Process

9. By Mr. Bruce Wiacek and Ms. Rose Collins8 Part C: Solutions This involves applying the thinking process to specific Issues/Conflicts Parts of the TOC Process

10. By Mr. Bruce Wiacek and Ms. Rose Collins9 Positive Peer Pressure-Peer Mediation. What is Peer Mediation? Reduced to its simplest, it is Students Helping other Students resolve conflicts peacefully, without violence or the threat of violence.

11. By Mr. Bruce Wiacek and Ms. Rose Collins10 Benefits Student to Student Interaction Ownership of the Process Ownership of the Results Time Savings for Administrators and or Teachers.

12. By Mr. Bruce Wiacek and Ms. Rose Collins11 Mediation Process Introduction: The purpose and Ground Rules Both sides tell their Story Establish goals and Common Interest Brainstorm possible Resolutions Agree on Resolution Identify how this issue can be prevented in the future Think and Thank Later- Evaluations of the Process/ Results

13. By Mr. Bruce Wiacek and Ms. Rose Collins12 Win-Win Mediation is effective only when a Win-Win situation can be created. For effectiveness, no one can leave feeling as if he or she lost. Everyone must win something. Win-Win=Compromise Both sides give in Neither sides gives up something they really need. NoNo One is totally satisfied, but everyone can “Live with it”

14. By Mr. Bruce Wiacek and Ms. Rose Collins13 Needs and Wants of Disputants D 1 D1D1 Personal Needs Wants of Disputant Of Disputant CommonConflict Need D2D2 D2D2 Personal Needs Wants of Disputant Of Disputant

15. By Mr. Bruce Wiacek and Ms. Rose Collins14 Why??? The Best question to ask is the question a 2yr old asks all too well: WHY? If a student knows why he or she is acting in a specific way, it is possible to find a new way of acting that will: 1.Not be in conflict with others 2.Meet our needs

16. By Mr. Bruce Wiacek and Ms. Rose Collins15 Where is it Going? The Process seeks to move from a position of not understanding why we are doing something to a position of self awareness. The internal logic is that if a student becomes aware of why he or she is acting in a specific way he or she can develop the ability to control and change behavior.

17. By Mr. Bruce Wiacek and Ms. Rose Collins16 Sizes Wants Subject to compromise Needs Avoid compromise

18. By Mr. Bruce Wiacek and Ms. Rose Collins17 The Iceberg Current Issue Baggage\History\Story

19. By Mr. Bruce Wiacek and Ms. Rose Collins18 Types of Situations

20. By Mr. Bruce Wiacek and Ms. Rose Collins19 The mediation Process can be useful for any type of situation that is disruptive to the function of a school. Some examples of use: Racism Rumor (he said/she said) SexLack of respect GangsNerd or Cool ETC.

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25. By Mr. Bruce Wiacek and Ms. Rose Collins24 People will forget what you said. People will forget What you did. But People will never forget How you made them feel.