1. Stephen E. Lucas C H A P T E R McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. 3 3 Listening

2. Slide 2 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Hearing The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain. Paying close attention to, and making sense of, what we hear. Listening

3. Slide 3 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Appreciative Listening Listening for pleasure or enjoyment.

4. Slide 4 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Empathic Listening Listening to provide emotional support for the speaker.

5. Slide 5 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Comprehensive Listening Listening to understand the message of a speaker.

6. Slide 6 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Critical Listening Listening to evaluate a message for purposes of accepting or rejecting it.

7. Slide 7 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Four Causes of Poor Listening Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance

8. Slide 8 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Spare “Brain Time” The difference between the rate at which most people talk (120 to 150 words a minute) and the rate at which the brain can process language (400 to 800 words a minute).

9. Slide 9 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. How to Become a Better Listener Take listening seriously Resist distractions Don’t be diverted by appearance or delivery Take listening seriously Resist distractions Don’t be diverted by appearance or delivery

10. Slide 10 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. How to Become a Better Listener Focus your listening Develop note-taking skills Suspend judgment Focus your listening Develop note-taking skills Suspend judgment

11. Slide 11 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Active Listening Giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view.

12. Slide 12 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. Focus Your Listening Listen for main points Listen for evidence Listen for technique Listen for main points Listen for evidence Listen for technique

13. Slide 13 McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.