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Introduction to Operations and Supply Chain Management

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1 Introduction to Operations and Supply Chain Management
Chapter 1 Introduction to Operations and Supply Chain Management Russell and Taylor Operations and Supply Chain Management, 8th Edition

2 Lecture Outline The Operations Function – Slide 8
The Evolution of Operations and Supply Chain Management – Slide 13 Globalization – Slide 21 Productivity and Competitiveness – Slide 25 Strategy and Operations – Slide 30 Organization of the Text – Slide 45 Learning Objectives of this Course – Slide 47 © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

3 Learning Objectives Describe what the operations function is and how it relates to other business functions. Discuss the key factors that have contributed to the evolution of operations and supply chain management. Discuss how and why businesses operate globally, and the importance of globalization in supply chain management. Calculate and interpret productivity measures used for measuring competitiveness. Discuss the importance of operations and supply chain management to a firm’s strategy, and the process of developing, aligning and deploying strategy. © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

4 Operations Management
What is Operations Management? design, operation, and improvement of productive systems What is Operations? a function or system that transforms inputs into outputs of greater value What is a Value Chain? a series of activities from supplier to customer that add value to a product or service © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

5 Transformation Process
A series of activities along a value chain extending from supplier to customer Activities that do not add value are superfluous and should be eliminated © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

6 Transformation Process
Physical: as in manufacturing operations Locational: as in transportation or warehouse operations Exchange: as in retail operations Physiological: as in health care Psychological: as in entertainment Informational: as in communication © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

7 Operations as a Transformation Process
INPUT Material Machines Labor Management Capital OUTPUT Goods Services TRANSFORMATION PROCESS Feedback & Requirements © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

8 The Operations Function
Organizing work Selecting processes Arranging layouts Locating facilities Designing jobs Measuring performance Controlling quality Scheduling work Managing inventory Planning production © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

9 Operations Function Operations Marketing Finance and Accounting
Human Resources Suppliers © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

10 Sample Organizational Structure
CEO Chief Executive Officer CFO Chief Financial Officer COO Chief Operating Officer CIO Chief Information Officer VP Human Resources VP Operations VP Supply Chain Management VP Marketing © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

11 How is Operations Relevant to my Major?
Accounting Information Technology Management “As an auditor you must understand the fundamentals of operations management.” “IT is a tool, and there’s no better place to apply it than in operations.” “We use so many things you learn in an operations class—scheduling, lean production, theory of constraints, and tons of quality tools.” © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

12 How is Operations Relevant to my Major?
Economics Marketing Finance “It’s all about processes. I live by flowcharts and Pareto analysis.” “How can you do a good job marketing a product if you’re unsure of its quality or delivery status?” “Most of our capital budgeting requests are from operations, and most of our cost savings, too.” © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

13 Evolution of Operations and Supply Chain Management
Craft production process of handcrafting products or services for individual customers Division of labor dividing a job into a series of small tasks each performed by a different worker Interchangeable parts standardization of parts that enabled mass production Scientific management systematic analysis of work methods © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

14 Evolution of Operations and Supply Chain Management
Mass production high-volume production of a standardized product for a mass market Quality revolution an emphasis on quality and the strategic role of operations Lean production adaptation of mass production that prizes quality and flexibility © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

15 Historical Events in Operations Management
Events/Concepts Dates Originator Industrial Revolution Steam engine 1769 James Watt Division of labor 1776 Adam Smith Interchangeable parts 1790 Eli Whitney Scientific Management Principles of scientific management 1911 Frederick W. Taylor Time and motion studies Frank and Lillian Gilbreth Activity scheduling chart 1912 Henry Gantt Moving assembly line 1913 Henry Ford © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

16 Historical Events in Operations Management
Events/Concepts Dates Originator Human Relations Hawthorne studies 1930 Elton Mayo Motivation theories 1940s Abraham Maslow 1950s Frederick Herzberg 1960s Douglas McGregor Operations Research Linear programming 1947 George Dantzig Digital computer 1951 Remington Rand Simulation, waiting line theory, decision theory, PERT/CPM Operations research groups MRP, EDI, EFT, CIM 1960s, 1970s Joseph Orlicky, IBM and others © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

17 Historical Events in Operations Management
Events/Concepts Dates Originator Quality Revolution JIT (just-in-time) 1970s Taiichi Ohno (Toyota) TQM (total quality management) 1980s W. Edwards Deming, Joseph Juran Strategy and operations Wickham Skinner, Robert Hayes Reengineering 1990s Michael Hammer, James Champy Six Sigma GE, Motorola © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

18 Historical Events in Operations Management
Events/Concepts Dates Originator Internet Revolution Internet, WWW, ERP, supply chain management 1990s ARPANET, Tim Berners-Lee SAP, i2 Technologies, ORACLE, Dell E-commerce 2000s Amazon, Yahoo, eBay, Google, and others Globalization WTO, European Union, Global supply chains, Outsourcing, Service Science China, India, Emerging economies © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

19 Historical Events in Operations Management
Events/Concepts Dates Originator Sustainability Global warming Carbon footprint Green products Corporate social responsibility (CSR) UN Global Compact Today Numerous companies, statesmen, governments, United Nations, World Economic Forum © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

20 Evolution of Operations and Supply Chain Management
management of the flow of information, products, and services across a network of customers, enterprises, and supply chain partners © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

21 Globalization Why “go global”? Increased globalization favorable cost
access to international markets response to changes in demand reliable sources of supply latest trends and technologies Increased globalization results from the Internet and falling trade barriers © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

22 Hourly Compensation © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

23 GDP © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

24 Trade in Goods, % of GDP © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

25 Manufacturing Output © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

26 Productivity and Competitiveness
degree to which a nation can produce goods and services that meet the test of international markets Productivity ratio of output to input Output sales made, products produced, customers served, meals delivered, or calls answered Input labor hours, investment in equipment, material usage, or square footage © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

27 Measures of Productivity
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

28 Osborne Industries B5*B7 B6*B8 B4/B5 B4/B6 B4/B14
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

29 Percent Change in Input and Output
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

30 Changes in Productivity
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

31 Strategy and Operations
How the mission of a company is accomplished Provides direction for achieving a mission Unites the organization Provides consistency in decisions Keeps organization moving in the right direction © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

32 Strategy Formulation Defining a primary task
What is the firm in the business of doing? Assessing core competencies What does the firm do better than anyone else? Determining order winners and order qualifiers What qualifies an item to be considered for purchase? What wins the order? Positioning the firm How will the firm compete? Deploying the strategy © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

33 Strategic Planning Mission and Vision Voice of the Business
Voice of the Customer Corporate Strategy Marketing Strategy Operations Strategy Financial Strategy © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

34 Order Winners and Order Qualifiers
Source: Adapted from Nigel Slack, Stuart Chambers, Robert Johnston, and Alan Betts, Operations and Process Management, Prentice Hall, 2006, p. 47 © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

35 Positioning the Firm Cost Speed Quality Flexibility
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

36 Positioning the Firm: Cost
Waste elimination relentlessly pursuing the removal of all waste Examination of cost structure looking at the entire cost structure for reduction potential Lean production providing low costs through disciplined operations © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

37 Positioning the Firm: Speed
Fast moves, Fast adaptations, Tight linkages Internet Customers expect immediate responses Service organizations always competed on speed (McDonald’s, LensCrafters, and Federal Express) Manufacturers time-based competition: build-to-order production and efficient supply chains Fashion industry two-week design-to-rack lead time of Spanish retailer, Zara © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

38 Positioning the Firm: Quality
Minimizing defect rates or conforming to design specifications Ritz-Carlton - one customer at a time Service system designed to “move heaven and earth” to satisfy customer Employees empowered to satisfy a guest’s wish Teams set objectives and devise quality action plans Each hotel has a quality leader © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

39 Positioning the Firm: Flexibility
Ability to adjust to changes in product mix, production volume, or design Mass customization mass production of customized parts National Bicycle Industrial Company offers 11,231,862 variations delivers within two weeks at costs only 10% above standard models © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

40 Policy Deployment Policy deployment Hoshins
translates corporate strategy into measurable objectives Hoshins action plans generated from the policy deployment process © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

41 Derivation of an Action Plan Using Policy Deployment
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

42 Balanced Scorecard Balanced scorecard Key performance indicators
measuring more than financial performance finances customers processes learning and growing Key performance indicators set of measures to help managers evaluate performance in critical areas © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

43 Balanced Scorecard Dashboard Radar Chart
© 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

44 Operations Strategy Services Process and Technology Products Human
Resources Quality Capacity Sourcing Operating Systems Facilities © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

45 Organization of This Text: Part I – Operations Management
Intro. to Operations and Supply Chain Management Quality Management Statistical Quality Control Product Design Service Design Processes and Technology Capacity and Facilities Design Human Resources Project Management © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

46 Organization of This Text: Part II – Supply Chain Management
Supply Chain Strategy and Design Global Supply Chain Procurement and Distribution Forecasting Inventory Management Sales and Operations Planning Resource Planning Lean Systems Scheduling © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

47 Learning Objectives of this Course
Gain an appreciation of strategic importance of operations and supply chain management in a global business environment Understand how operations relates to other business functions Develop a working knowledge of concepts and methods related to designing and managing operations and creating value along the supply chains Develop a skill set for continuous improvement © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

48 Copyright 2014 John Wiley & Sons, Inc. All rights reserved
Copyright 2014 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the information herein. © 2014 John Wiley & Sons, Inc. - Russell and Taylor 8e

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