2. Contents Click the link below to go directly to the slides for that chapter. Chapter 1 ■ Your Personal Strengths Chapter 2 ■ The Roles You Play Chapter 3 ■ Why We Work Chapter 4 ■ Exploring the Career Clusters Chapter 5 ■ Think Like an Entrepreneur Chapter 6 ■ Skills for Success Chapter 7 ■ Academic Planning Chapter 8 ■ Communicating with Others Chapter 9 ■ Building Relationships Chapter 10 ■ Basic Math Skills Chapter 11 ■ Technology and Your Career Chapter 12 ■ Career Planning Chapter 13 ■ Managing a Job Search Chapter 14 ■ Getting Started in Your Career Chapter 15 ■ Being Productive in Your Career Chapter 16 ■ Living a Healthy and Balanced Life Chapter 17 ■ Starting Your Own Business Chapter 18 ■ Planning Your Own Business Chapter 19 ■ Managing Your Business Chapter 20 ■ Personal Money Management Chapter 21 ■ Personal Financial Planning Chapter 22 ■ Basic Economics Chapter 23 ■ Basic Business Financial Management Chapter 24 ■ Financial Calculations for Business

3. Reading and Writing  Many historians consider the printing press as the most important invention of all time due to its impact on spreading written communication.  Reading will be essential for your career. Reading allows you to learn on your own.  Passive reading is the kind of reading you do for entertainment.  Critical reading happens when you are actively engaging the subject being written about.  Reading and writing go together—you cannot do critical reading without also writing.  Learning to write is an ongoing process. You should always expect to get better. 3 ChapterCommunicating with Others 8

4. Using Written Communication  Constructive criticism are suggestions from others on how to improve your writing.  Like reading, writing well will be essential in almost any career you choose.  Even before you begin work, you will usually have to write:  A resume  A cover letter to accompany your resume  A follow-up letter to demonstrate your interest in the job  While you are employed, you will have regular writing tasks such as customer letters, written reports, or writing memos. 4 ChapterCommunicating with Others 8

5. Using Verbal Communication  Mastering the art of verbal communication is a very important part of getting the career you want.  Communicate effectively by using a six-step process: 1.Be clear 2.Be personal 3.Be positive  You use different types of verbal communication when speaking to your friends, parents, and people with whom you relate on the job.  When communicating with customers, remember the old saying, “the customer is always right.  If you supervise others in the company, communicate with them using the respect that is due to any worker. 5 ChapterCommunicating with Others 8 4.Get to the point 5.Listen to the response 6.Think before you respond

6. Using Your Speaking Skills  The best way to think something through is often to talk about it with someone else—doubling the brainpower.  Talking or debating something is a great way to problem-solve in the workplace.  Thinking critically about a difficult problem.  Take sides, debate, and solve the problem.  When debating a problem, strike a balance between caring too much or too little about the topic.  To becoming a great speaker:  Know your audience.  Know what you are talking about.  Never stop learning! The greatest speakers are always learning. 6 ChapterCommunicating with Others 8

7. Developing Listening Skills  There is a big difference between hearing and actively listening:  If you are involved with the words you hear, you are actively listening; If the they go into in and out of your head, then you are merely hearing.  Hearing is passive (something that happens to you); listening is active (something you actually do).  Active listening is an important part of effective communication. When you are an active listener, you pay attention to the speaker and make sure you hear and understand the message.  Listening is important to your career—the better you are at it, the more successful you will be. 7 ChapterCommunicating with Others 8

8. Identifying Nonverbal Communication  Sign language is just as powerful as spoken language—You can communicate everything you would with speech, without saying a word.  Body language can be either positive or negative.  You can also communicate is through visual aids, such as pictures, graphs, or charts.  Some other ways you can communicate using positive body language:  Watch your posture.  Open arms communicate an open mind  Active hand gestures indicate active debate  Maintain adequate eye contact 8 ChapterCommunicating with Others 8

9. Body Language and Graphical Representation  Negative body language can portray you as hostile, combative, and unwilling. Here are some examples of negative body language you should be wary of.  Avoid unnecessary movements  Avoid closed or folded arms  Don’t stare intently  Don’t signal that you’ve stopped paying attention  A graphical representation—conveying information without words—can be a great way of communicating ideas without saying them directly.  In your career, you might sometimes find that using visual aids will be the most effective way to communicate. 9 ChapterCommunicating with Others 8

10. Recognizing Obstacles to Communication  Differences in culture, values, and personal characteristics can affect communication.  Being sensitive to communication obstacles, and being able to avoid problems caused by miscommunication, will make you a great candidate in any career field.  Diversity describes an environment which includes variety, such as people of different ages, cultural backgrounds, and race.  You can learn from people who are different from you, because they can bring different perspectives to your attention. 10 ChapterCommunicating with Others 8

11. Overcoming Communication Barriers  Differences in communication can become obstacles to effective communication, called communication barriers:  Language barriers  Cultural barriers  Gender barriers  Value/belief barriers  Recognize communication barriers, and try to overcome it.  Change your tone of voice to be more neutral or passive can overcome the barrier.  Change your body language is another way to overcome a communication barrier  Recognize value/belief barriers and figure out the common ground and restart the conversation from there. 11 ChapterCommunicating with Others 8

12. Chapter Review  Reading and writing well will be essential to your career.  Mastering the art of verbal communication is a very important part of getting the career you want.  When you actively listen, you pay attention to the speaker and make sure you hear and understand the message.  Sign language is just as powerful as spoken language.  Negative body language can portray you as hostile, combative, and unwilling.  You can also communicate is through visual aids, such as pictures, graphs, or charts.  Differences in communication can become obstacles to effective communication, called communication barriers. 12 ChapterCommunicating with Others 8